Unable to open Illustrator Cloud document

[Vincent5C69]

So I was working on one of my projects when my Illustrator finally crashes. I tried to open back up my file from the cloud and it just wouldn't pop up, I could open any other file but for some reason the project file I was working decides not to work. Whenever I click on it it says, "Error Opening "" " this is truly sad and could happen to future projects, please fix this.

[Monika Gause]

So you have been working on an AIC file?

Can you still see it directly in the Cloud folder on the web? Can you perhaps go back a version there?

[Ton Frederiks]

Can you go to your Creative Cloud desktop app, select your Cloud Documents, click the 3 dots ...

and choose View on web?

In the web view you can try to select older versions.

[Srishti Bali · Accepted solution]

Hi,

Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.

Feel free to let us know if you still need assistance, we'd be happy to help.

Regards,

Srishti