Unable to open Illustrator Cloud document

New Here ,
Dec 14, 2020 Dec 14, 2020

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So I was working on one of my projects when my Illustrator finally crashes. I tried to open back up my file from the cloud and it just wouldn't pop up, I could open any other file but for some reason the project file I was working decides not to work. Whenever I click on it it says, "Error Opening "" " this is truly sad and could happen to future projects, please fix this.

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Adobe Employee , Jan 25, 2021 Jan 25, 2021
Hi, Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed. Feel free to let us know if you still need assistance, we'd be happy to help. Regards, Srishti

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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So you have been working on an AIC file?

Can you still see it directly in the Cloud folder on the web? Can you perhaps go back a version there?

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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Can you go to your Creative Cloud desktop app, select your Cloud Documents, click the 3 dots ...

and choose View on web?

In the web view you can try to select older versions.

AIC timeline.png

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi,

 

Sorry about the trouble this issue has caused. We've tried to fix this in the latest release. Please update your Illustrator to v 25.1 to get this fixed.

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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