Sorry to hear about your experience. This is really unusual. Do you see your themes on website(https://color.adobe.com/)? Please check if you are signed in using the correct Adobe ID on Adobe Creative Cloud. You may also sign out and sign back in to see if it helps.
Let us know how it goes.
Hi Ashutosh thanks for responding , No I can not see the saved themes in my library , On clicking my library its black though it shows 34 themes and 0 gradient
Did you save your themes to a Library, and are you looking at the Library panel in Illustrator? Are you looking at the correct Library? Can you share a screen capture of what you see?
Thanks for responding , yes I saved color themes to library . But when I click on my library --- blank
Click on MY LIBRARY to open it.
Yes I did😊 doesn’t open
What does the Library panel look like in Illustrator?
Did you sign out of Creative Cloud, then sign back in as suggested?
Yes I did sign out of Creative Cloud and signed in again -- no change , the Library panel is blank
Have you ever seen your themes? Is this a new problem that used to work correctly for you?
Can you share a screen capture of your Library panel in Illustrator?
Yes , I have been using my themes there were over 300, infact I had added a couple and then couldn’t access them.
Yes it is a new problem
I have had problems with the themes panel too, but it's not a problem for me if I can see them in the Library panel. Can you share a screen capture of your Library panel? Do you see them there?
I dont see the last few themes that I had added , maybe will make them again , it seems to be a bug
Hi Theresa , I have found the solution to the problem -- In PS selected all swatches in my Libraries and deleted them , now I can access the ones I add and everything is perfect.
I presume there were too many color themes before.
Thanks everyone , posted the solution so that it can help someone like me