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Unable to print from Illustrator on Windows machine-Resolved

New Here ,
Jun 13, 2020

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Just in case I can save some folks a lot of agravation.
I could not print from Illustrator to my Brother printer. Long story short, I had to uninstall Microsoft updates KB4497165 and KB4560960.
These were issued 6/10 and 6/11

 

{Renamed by MOD}

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Performance, Print and publish

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Unable to print from Illustrator on Windows machine-Resolved

New Here ,
Jun 13, 2020

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Just in case I can save some folks a lot of agravation.
I could not print from Illustrator to my Brother printer. Long story short, I had to uninstall Microsoft updates KB4497165 and KB4560960.
These were issued 6/10 and 6/11

 

{Renamed by MOD}

Topics

Performance, Print and publish

Views

177

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 13, 2020

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Hi there,

 

Thanks for sharing this here. It may help other users having similar issues. We really appreciate that!

 

Regards,

Srishti

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New Here ,
Jun 18, 2020

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already posted as illustrator bug.

KB4560960 causes illustrator to NOT beign able to open or create documents, also indesign not printing.

have to uninstall it on all machines (11) and delay updates.

All windows 10, both home and professional. AI 24.2

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New Here ,
Jul 13, 2020

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small update:

issue is still there. Unfortunately it doesnt affect illustrator only, but seems a more windows-wide issue.

Indesign is not printing and also other non-adobe apps doesnt print.

 

Only workaround i found is unsintall 4560960 constantly and temporary delay updates.

 

any found a better solution?

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