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unable to revert to previous version of illustrator

New Here ,
Apr 17, 2021 Apr 17, 2021

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I followed the steps at 

 https://helpx.adobe.com/download-install/using/install-previous-version.html

 

and the 3 dots for 'more" doesn't give the option for earlier version.

I'm a self-taught graphic designer who mainly uses photoshop, illustrator, premiere, and after effects for personal projects so I don't anticipate upgrading to windows 10 anytime soon. I also rarely use illustrator but for this specific project I need to edit an SVG file and don't know how to do that in photoshop. 

 

Is there another way to get access to an version ? I'm using a wndows 8.1 64-bit, quad core, Intel 7 4th generation machine with an old NVIDIA Geforce 745 graphics card.  In fact, I'm not even able to update my Nvidia driver anymore. I know eventually I'll have to go to Windows 10, it's just not a priority right now. 

 

If you know a workaround please help.  😉  Thanks in advance. 

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Draw and design

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Adobe
Community Expert ,
Apr 17, 2021 Apr 17, 2021

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I think the problem here might be Windows 8.1. I don't think any of the currently available CC versions support it.

What Illustrator version do you have installed at the moment?

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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I have the same problem and I'm working on a Mac. Has a solution been found for this?

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Community Expert ,
Sep 10, 2021 Sep 10, 2021

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Which Mac System version do you have?

And which Illustrator version?

And which one would you like to install?

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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iMac 5k, 27 inch, 2017, Mohave

Adobe AI version 25.4.1.

I'd like to install version 2020I 

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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sorry for the type, I'd like to install version 2020I

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Community Expert ,
Sep 10, 2021 Sep 10, 2021

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That is one version back. You should be able to install 2020.

Is 24.3 not in your list? That is 2020.

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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No. It's not an option. I've tried holding other keys (conrol, option, etc) on the three dots as well. Here abn attachment if what I see.

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Community Expert ,
Sep 10, 2021 Sep 10, 2021

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Did you try quitting the Creative Cloud app and restarting it or signing out and signing back in?

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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I quit Creative Cloud and restarted my computer. Nothing changed—there is still no option to install older versions.

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi there,

 

Sorry about the trouble. Could you please confirm if the show older Apps setting is enabled in Creative Cloud Preference  >  Apps > Scroll down to settings and enable "Show Older Apps"?

Anshul_Saini_0-1631307969394.png

 

Thanks & Regards,

Anshul Saini

 

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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Confirm —show older Apps setting is enabled and has been all along

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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LATEST

Thank you for confirming that. Please check your inbox. I have sent you a DM.

 

Regards,

Anshul Saini

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