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Unable to Save any documents in Illustrator as AI files

New Here ,
Apr 27, 2021 Apr 27, 2021

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Hi All, 

I am on a Mac running OS Big Sur version 11.2.3 and have Illustrator version 25.2.2.

 

I made a 2 documents yesterday and only one of the ai files has saved. I have gone in to make amendments to the other one and noticed that if I try to 'save' or 'save as', I get an error saying 'An unknown error has occurred'. 

 

I have gone back to old documents made last month and they are having the same issue. I have also tried creating a new document and saving it and get the same error message. 

 

Any suggestions? 

 

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Bug , Performance , Sync and storage

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correct answers 1 Correct answer

New Here , Apr 27, 2021 Apr 27, 2021

Hiya,

I am trying to save it to my computer. I have plenty of room on my hard drive for it.

I have actually just updated my operating system to Big Sur 11.3 and that seems to have solved the issue for now.

Apologies, for wasting everyone's time! The new update was only released yesterday - you wouldn't think it would have that quick of an effect.

Thanks
Helen


Helen Blyth
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Community Expert ,
Apr 27, 2021 Apr 27, 2021

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Hi, where are you trying to save your files? On the computer, external storage, cloud.

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New Here ,
Apr 27, 2021 Apr 27, 2021

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Hiya,

I am trying to save it to my computer. I have plenty of room on my hard drive for it.

I have actually just updated my operating system to Big Sur 11.3 and that seems to have solved the issue for now.

Apologies, for wasting everyone's time! The new update was only released yesterday - you wouldn't think it would have that quick of an effect.

Thanks
Helen


Helen Blyth
Marketing Manager
Select Appointments

PERSONAL INFORMATION REMOVED BY MODERATOR

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Community Expert ,
Apr 28, 2021 Apr 28, 2021

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Hi, we are happy that your problem has been solved. If you need help in the future, please contact us 🙂

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Community Expert ,
Apr 27, 2021 Apr 27, 2021

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Is  a printer connected, set up as the default printer and turned on? When saving, Illustrator looks for a printer. If it can't find one, it can act funky.

Also can you try and turn off "Save in background" in the preferences?

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New Here ,
May 21, 2021 May 21, 2021

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Thank you! I was having this issue too on my brand new mac with a fresh download of CC AI 2020. I could save a pdf file to my compute but not ai. I went to illustrator > preferences > file handling and clipboard > (uncheck) save in background. 

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