Unable to save Cloud Documents and lost some Cloud Documents in Illustrator

New Here ,
Jul 08, 2021 Jul 08, 2021

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I have lost cloud documents in illustrator and I cannot save the document to a "cloud document". how to get the cloud back?

 

 

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Sync and storage

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Adobe Employee ,
Jul 23, 2021 Jul 23, 2021

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Hi there,

 

Sorry for the delayed response. Could you please share some more details like:

  • OS and version of Illustrator
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
  • Are you able to login into Illustrator and Creative Cloud app? If you are already logged in, try logging out and logging in within Illustrator from the Help menu > Sign Out/In.

 

Also, you may visit this link (https://assets.adobe.com/cloud-documents) to check all your Cloud documents and visit this link (https://assets.adobe.com/deleted) to check all the deleted Cloud documents. Let us know if you are able to locate your lost Cloud documents. 

 

Thanks & Regards,

Anshul Saini

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