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Unable to save due to unexpected errors Illustrator 24.2.1

New Here ,
Jul 14, 2020

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Hi I am getting an error that Illustrator is unable to save this document due to an error every time I try to save locally.  If I save to the cloud, I can save fine.  This error only started happening yesterday, prior to this I was able to save fine.  Please any help with this would be appreciated as I need to be able to save for work. 

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Unable to save due to unexpected errors Illustrator 24.2.1

New Here ,
Jul 14, 2020

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Hi I am getting an error that Illustrator is unable to save this document due to an error every time I try to save locally.  If I save to the cloud, I can save fine.  This error only started happening yesterday, prior to this I was able to save fine.  Please any help with this would be appreciated as I need to be able to save for work. 

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Bug

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Jul 14, 2020 0
Adobe Employee ,
Jul 14, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS?

Does it happen with a specific document or all?

Please try resetting preferences of Adobe Illustrator. You may follow the instructions below:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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Jul 14, 2020 0
Adobe Community Professional ,
Jul 14, 2020

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Is a printer connected, set up as the default printer and turned on?

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Jul 14, 2020 0
Adobe Employee ,
Jul 24, 2020

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We have been waiting for your response to this query. Please update the discussion if the issue is resolved or if you have any further query. We'd be happy to help.

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Jul 24, 2020 0
Engaged ,
Oct 01, 2020

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It does appear that this was never fully fixed. Latest build, I trashed distiller presets, and I still can only do a save as if I unclick the PDF box.

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Oct 01, 2020 0