Unable to save files on Illustrator 2020 and unable to launch Illustrator 2021

New Here ,
Dec 10, 2020

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Hello! I'm on a Mac OS running Big Sur.

I keep trying to save my Adobe Illustrator 2020 file but it crashes when I save a file. Can anyone help? This has been happening for weeks now despite any other Adobe forum/troubleshooting attempts. I still can't open Illustrator 2021 because it never loads, so this is literally all I have to use. It primarily happens when I try to save or the program auto-saves.

I've included a quick snippet of the crash log and also attached the full log for additional info, but I'm desperate, y'all.

Process: Adobe Illustrator [8873]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 24.3.0 (24.3.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [8873]
User ID: 501

Date/Time: 2020-12-10 11:53:47.278 -0700
OS Version: macOS 11.0.1 (20B29)
Report Version: 12
Anonymous UUID: D7D7EB34-CE37-A013-63A8-1FE64FE57D5C

Sleep/Wake UUID: 51E8DD5F-8CFD-42F7-9C97-045B925D982D

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 190000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeef3fffb8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [8873]

VM Regions Near 0x7ffeef3fffb8:
Stack 70000ed71000-70000ed74000 [ 12K] rw-/rwx SM=COW thread 104
--> STACK GUARD 7ffeebc00000-7ffeef400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeef400000-7ffeefc00000 [ 8192K] rw-/rwx SM=ALI thread 0

 

{Renamed by MOD}

Hi there, 

 

Sorry about the crashing! I know that's really frustrating.  When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us.

 

Regards,

Srishti

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Unable to save files on Illustrator 2020 and unable to launch Illustrator 2021

New Here ,
Dec 10, 2020

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Hello! I'm on a Mac OS running Big Sur.

I keep trying to save my Adobe Illustrator 2020 file but it crashes when I save a file. Can anyone help? This has been happening for weeks now despite any other Adobe forum/troubleshooting attempts. I still can't open Illustrator 2021 because it never loads, so this is literally all I have to use. It primarily happens when I try to save or the program auto-saves.

I've included a quick snippet of the crash log and also attached the full log for additional info, but I'm desperate, y'all.

Process: Adobe Illustrator [8873]
Path: /Applications/Adobe Illustrator 2020/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 24.3.0 (24.3.0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Illustrator [8873]
User ID: 501

Date/Time: 2020-12-10 11:53:47.278 -0700
OS Version: macOS 11.0.1 (20B29)
Report Version: 12
Anonymous UUID: D7D7EB34-CE37-A013-63A8-1FE64FE57D5C

Sleep/Wake UUID: 51E8DD5F-8CFD-42F7-9C97-045B925D982D

Time Awake Since Boot: 1200000 seconds
Time Since Wake: 190000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ffeef3fffb8
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [8873]

VM Regions Near 0x7ffeef3fffb8:
Stack 70000ed71000-70000ed74000 [ 12K] rw-/rwx SM=COW thread 104
--> STACK GUARD 7ffeebc00000-7ffeef400000 [ 56.0M] ---/rwx SM=NUL stack guard for thread 0
Stack 7ffeef400000-7ffeefc00000 [ 8192K] rw-/rwx SM=ALI thread 0

 

{Renamed by MOD}

Hi there, 

 

Sorry about the crashing! I know that's really frustrating.  When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/td-p/11434061?page=1) and share your observations with us.

 

Regards,

Srishti

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52

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Dec 10, 2020 0
Adobe Employee ,
Dec 20, 2020

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Hi there, 

 

Sorry about the crashing! I know that's really frustrating.  When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Srishti

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Dec 20, 2020 0
New Here ,
Dec 30, 2020

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Hey! Apologies for the late response!

This started happening a little after I updated to Big Sur for my IMac. I'll give that a shot and report back. Thank you Srishti!

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Dec 30, 2020 1
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