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Unable to save Illustrator files after Big Sur Update (Beta) [Locked: Big Sur has been released]

Community Beginner ,
Jun 25, 2020

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Note from Mod: Posted 25 June 2020 about Beta version — Big Sur was released on 12 November 2020

This post is now locked.

 

Illustrator wont let me save any files bc of BIG SUR UPDATE!!!!

 

I can do everything in the program but when i save it freezes. It worked fine before the update. I have tried several tutorials on why it wont save. Ive done that. I talked to support and they said they havent tested for this update yet so thats why it wont save. ANYONE HAVING THIS ISSUE TOO??

 

How can i get around this? Im not interested in reverting back to catalina. I dont even feel like doing all that right now.

 

When will it be ready for big sur anyone know?

 

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Unable to save Illustrator files after Big Sur Update (Beta) [Locked: Big Sur has been released]

Community Beginner ,
Jun 25, 2020

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Note from Mod: Posted 25 June 2020 about Beta version — Big Sur was released on 12 November 2020

This post is now locked.

 

Illustrator wont let me save any files bc of BIG SUR UPDATE!!!!

 

I can do everything in the program but when i save it freezes. It worked fine before the update. I have tried several tutorials on why it wont save. Ive done that. I talked to support and they said they havent tested for this update yet so thats why it wont save. ANYONE HAVING THIS ISSUE TOO??

 

How can i get around this? Im not interested in reverting back to catalina. I dont even feel like doing all that right now.

 

When will it be ready for big sur anyone know?

 

{Renamed by MOD}

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Jun 25, 2020 1
Adobe Community Professional ,
Jun 25, 2020

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"When will it be ready for big sur anyone know?"

 

Not while Big Sur is in Beta, and probably not for a few months after the official release. Please post the bugs to Apple if you want to keep using the beta OS.

~ Jane

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Jun 25, 2020 0
Community Beginner ,
Jun 25, 2020

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ooO i didnt realise its their issue! Thanks so much Jane!

 

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Jun 25, 2020 0
New Here ,
Nov 19, 2020

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I have the same problem too.Everytime i want to save it my illustrator crashes.

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 19, 2020

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This thread is about the Big Sur beta.

If you want help and you want your post to be noticed, then please create a new thread and tell us the details.

 

You could also contact Customer Care and have them log into your system to check things out.

https://helpx.adobe.com/contact.html

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Nov 19, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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Since this is about saving files: Do you have a printer connected, set up as default printer and turned on?

If not, install a PDF printer.

 

It's generally a very bad idea to install beta software (let alone a beta operating system) on a production machine and expect it to run. But since the missing printer is a general issue, you could at least try it.

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Jun 25, 2020 0
Community Beginner ,
Jun 25, 2020

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No printer. I dont know anything about beta software. My computer said updates avaialble and i clicked it since i never update! Now i know...this is really messing with my work for my client now...

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Jun 25, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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If you don't know a lot about your system, you should get an expert to help you with the downgrade.

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Jun 25, 2020 0
Adobe Employee ,
Aug 02, 2020

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Hi there,

 

Sorry to hear about this trouble. I agree with the suggestion shared by Monika. MacOS Big Sur is an early beta. It is still in testing phase. I would suggest if you could  roll back to the MacOS Catalina and let us know how it goes.

 

Regards,

Srishti

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Aug 02, 2020 0
New Here ,
Aug 10, 2020

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I've had this same problem and have spent hours trying to find a workaround and finally got it to work!

 

Instead of just clicking Save, try Save As or Save a Copy and uncheck Create PDF Compatible File

 

It worked well for me, but let me know if this works for you.

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Aug 10, 2020 3
Adobe Community Professional ,
Aug 10, 2020

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Saving without PDF compatibility is usually a good idea if all of the below are true:

  1. You don't need to use the Illustrstor file in another program (such as rasterizing or making a Smart Layer in Photoshopor placing in InDesign).
  2. You have a lot of raster data (either raster effects or placed images, whether linked or embedded).

 

Saving without PDF compatibility can dramatically reduce file size. I have seen files go from hundreds of megabytes to two or three megabytes. Smaller files load faster and, more importantly, save faster. If you find yourself waiting twenty seconds every time you press Command S you might be discouraged from doing incremental saves. This increases your chance of losing work if there's a crash or Illustrstor freezes or quits unexpectedly. 

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Aug 10, 2020 1
New Here ,
Oct 06, 2020

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This worked for me personally. Thank you!

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Oct 06, 2020 0
New Here ,
Nov 12, 2020

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Same!!! I added some images to my ai file and then when tried saving, Illustrator crashed. I have also made an interesting observation where I tried saving after adding only one image and it did save. Happening since I installed Big Sur today morning.. I have an assignment to submit!!!

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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Did you try everything that has already been posted in this thread?

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Nov 13, 2020 1
New Here ,
Nov 13, 2020

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Saving without PDF compatibility worked. Thanks!

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Nov 13, 2020 0
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