Unable to Shift+Drag objects in Illustrator 2020 (24.2)

Explorer ,
Jun 16, 2020 Jun 16, 2020

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Just updated Illustrator a few hours ago and have noticed that when I try to click+shift and drag any object, it just...won't. The object highlights as usual when selected, but when I drag the object I get a quick view of the object dragging but it snaps back in place.  Im on a pretty powerful HP Z4 Workstation with up to date Windows 10 Pro. This was working fine earlier today, but I'm not having any luck in fixing this issue now.

 

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correct answers 1 Correct Answer

Adobe Employee , Jun 18, 2020 Jun 18, 2020
Hi all,   Sorry about the trouble this issue has caused. We are able to reproduce this issue and it is currently under investigation. As a workaround you may try unchecking Transform Tools from Smart Guides preferences (CTRL/ CMD + K > Smart Guides > untick Transform Tools) and share your observations with us:     I would also request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40687171-dragging-objects-with-shift-key-hold-down-broken...

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Participant ,
Jun 18, 2020 Jun 18, 2020

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I don't blame you. 

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Having the same issue after update.

Catalina 10.15.5 (19F101)

Tried resetting all preferences and also clearing the illustrator support files from by home/library folder. No change.

Seems like a bug. Very irritating!!

 

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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This happens for me, too. It has been for at least the past year, but it seems MUCH worse with the new update. Good to know that disabling smart guides helps, but that's is ridiculous. We should be able to use them both at the same time. Come on, Adobe!

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hi all,

 

Sorry about the trouble this issue has caused. We are able to reproduce this issue and it is currently under investigation. As a workaround you may try unchecking Transform Tools from Smart Guides preferences (CTRL/ CMD + K > Smart Guides > untick Transform Tools) and share your observations with us:

transform tools- smart guides Ai.png

 

 

I would also request that if you could upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/40687171-dragging-objec...). This way you'll keep getting all the updates related to this issue.

 

Regards,

Srishti

 

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Participant ,
Jun 18, 2020 Jun 18, 2020

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Works for me (as I've mentioned above) on Windows 10. But you do lose some functionality doing it that way. 

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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I completely understand that. We are trying hard to fix this as soon as possible.  Please stay tuned for updates, and thanks in advance for your patience.

 

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Thank you for the update, Srishti! Glad to hear this is being looked into.

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New Here ,
Jun 17, 2020 Jun 17, 2020

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I updated illustrator to the latest software and when I was working on a project and wanted to duplicate the object and shift it to line up perfect to the side it wasn’t working. It lets me duplicate the object by using option just fine but once I hit shift and drag it doesn’t move the object at all. I have noticed that it will work when smart guides are turned off, but I never had to do that before. I always have my smart guides turned on beccause I'm very meticulous with my work. I tried restarting my computer and restarting the program, neither option worked. 

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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Moving some object with Shift pressed and smart guides turned on has been an issue during the recent versions. I have experienced it quite a few times.

You don't need to press Shift when you use Smart guides, because that is exactly what smart guides is for.

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New Here ,
Jun 17, 2020 Jun 17, 2020

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I'm having the same issues. It worked fine until yesterday's update.

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Advisor ,
Jun 17, 2020 Jun 17, 2020

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I tried to reproduce this issue and realized I have trained myself to option+drag and once the object starts to move I engage the shift key. I rarely, if ever use smart guides. I did try to reproduce the issue, but smart guides automatically keeps the object aligned  which makes the shift key less of an necessity  

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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It may be interesting why some participants in this thread claimed that the issue does not exist in their environment.

 

Just because the Smart Guides settings were "ideal" in that case? Or for some other reasons?

 

I'm not asking that in order to offend anyone. Just curious.

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Adobe Community Professional ,
Jun 18, 2020 Jun 18, 2020

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In my case Transform Tools was unchecked, probably a preference inherited from previous versions (I had it off at least since 2017).

Turning it on gives me the problem too.

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Explorer ,
Jun 18, 2020 Jun 18, 2020

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Updated to v24.2, Shift-drag doesn't move the object, same for alt-shift-drag. The smart guides and their identifiers overlap each other. The previous version worked fine this morning.

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Explorer ,
Jun 18, 2020 Jun 18, 2020

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Yes. My illustrator v24.2 has the same bug here. Shift-drag simply doesn't move the object and same for alt-shift-drag. Imac 2019, mac os catalina, plenty of ram...

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Participant ,
Jun 18, 2020 Jun 18, 2020

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This is an issue a few people have been having with the new update (24.2). It's a bug with the Smart Guides. Couple work arounds are to either turn off the Smart guides all together or to turn off  the Smart guide options "Transform Tools" (Edit > Preferences > Smart Guides > untick Transform Tools). Downside this this option is you won't get Smart Guide information when you scale, rotate, and shear objects, but you will still retain some Smart Guide features. 

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Community Beginner ,
Jun 16, 2020 Jun 16, 2020

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Another update that takes away shortcuts I've been using for years. With the new update I can no longer "peel" a copy of an image using the alt+shift keyboard shortcut without turning off smart guides. Anyone know how to  resolve this?

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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You are using Shift in order to move the copy exactly?

Just don't press Shift, because that's what smart guides do.

 

It's been like this for a few versions already now.

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Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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I use shift to keep the copied object in-line with the source object. I've been doing this for over 14 years. It's one of the basic concepts of using the software.

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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It does seem different between v23 and 24.2. v23 seems normal to me, 24 is finnicky and only copies if I keep my mouse exactly in line with the smart guides.

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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For me it has been finnicky for a few versions already.

 

@davidr6: Yes, of course it's a basic concept of using the software (I've been doing this for 30 years). But if you want smart guides on all the time anyway, then its concept (which has already been there when you started using the software) can replace the shift key.

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Adobe Community Professional ,
Jun 17, 2020 Jun 17, 2020

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Version 23 seems finnicky when moving individual points constrained (which I've noticed for a while now), but not whole objects. 24 is objects too.

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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This is essentially the same problem everyone is having – it applies to both just moving an object and moving while copying an object. 

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Adobe Community Professional ,
Jun 19, 2020 Jun 19, 2020

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Thank you for the clarification, Ton.

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Explorer ,
Jul 31, 2020 Jul 31, 2020

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Is there any timeline as far as when this issue will be addressed? If I understand corectly, the last update did NOT fix this isue? Yes, I can use an older version of Illustrator, but I pay for CC to be able to use the most up-to-date version, and since the most up-to-date version is broken, I feel like I'm not getting my money's worth out of it.

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