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Last year I bought Illustrator 2019 and quit using it for a while.
Last month I bought it again, only this time it is Illustrator 2020.
When I am trying to uninstall the old version, Windows gives me the error that "The specific file is not installed on the machine, Please quite and start over." (Please find attached)
But when I open it, it is there and opens fine.
Obviously I dont want it to consume my machine by having 2 versions of Illustrator, can anyone please help solve this?
thanks
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How are you trying to uninstall? Is it using the control panel? Try by using the Creative Cloud application for the uninstallation
https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
-Manan
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Hi there,
Sorry to hear about this. In addition to response given by Manan, you may also use Creative Cloud Cleaner Tool to remove the app from your machine.
Hope it helps.
Regards,
Ashutosh
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