Unable to work on Illustrator because of spinning wheel of death :(

New Here ,
Nov 06, 2020 Nov 06, 2020

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A day ago Illustrator started lagging to the point where doing something as simple as moving text one space resulted the Mac spinning wheel of death for about 45 seconds to a minute. 

 

Here's what I have done so far in my efforts to solve the issue:

 

  1. I updated my OS to the newest Version (10.15.07). It didn't help.
  2. I updated Illustrator to the new 2021 Version. No improvements.
  3. I installed the Adobe Illustrator 2020 (Beta). No improvements.
  4. I restarted my laptop 3 times. Nothing.
  5. I restarted the Adobe Illustrator App. Nothing.
  6. I tried using Apple's beta Metal software. Didn't help.
  7. I deleted a bunch of irrelevant files and downloads. Zero improvements.
  8. I opened a new document in Illustrator, same issue.

 

I'm at a loss. Please help.

 

TOPICS
Bug, Draw and design, How to, Performance

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Adobe Employee ,
Dec 06, 2020 Dec 06, 2020

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the steps shared on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and share your observations with us. 

 

Feel free to let us know if you still need assistance, we'd be happy to help.

 

Regards,

Srishti

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Explorer ,
Mar 01, 2021 Mar 01, 2021

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Did you resolve this?  

I'm going to try starting in Safe Mode... 

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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There are possible different causes for different people.

I would suggest you go through Shrishti's list one by one.

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