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Unexpected Box is shown when I drag objects in Illustrator 24.2.3 on Windows 10

Community Beginner ,
Aug 24, 2020

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Hi there

When I drag item or artboard, Gray Box is shown on bottom of mouse cursor. 
(Please, Check the video uploaded)

 

That box is not effect anything but I can't see guides, items when I drag. 


I give you my system infomation.

  • Adobe Illustrator 2020 24.2.3
  • OS: Windows /  Version: 10.0 / System Architecture: x64
  • Renderer: GeForce GTX 1650 Ti/PCIe/SSE2
  • OpenGL Version: 4.6.0 NVIDIA 442.53 

 

Thanks for carefully reading this. 

Correct answer by 차동민 | Community Beginner

Now, I find that problem is related 'Smart Guides - Measurement Labels'. 

 

As you replied, I checked smart guide features turned ON or turned OFF.

When I turned off 'Measurement Labels', the gray box was not shown.

 

I think there is conflict on Windows system font and Illustrator. Maybe, my windows system launguage(Korean) is reason of that conflict. I'll delate Illustrator and install again. 

 

Thanks.

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Unexpected Box is shown when I drag objects in Illustrator 24.2.3 on Windows 10

Community Beginner ,
Aug 24, 2020

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Hi there

When I drag item or artboard, Gray Box is shown on bottom of mouse cursor. 
(Please, Check the video uploaded)

 

That box is not effect anything but I can't see guides, items when I drag. 


I give you my system infomation.

  • Adobe Illustrator 2020 24.2.3
  • OS: Windows /  Version: 10.0 / System Architecture: x64
  • Renderer: GeForce GTX 1650 Ti/PCIe/SSE2
  • OpenGL Version: 4.6.0 NVIDIA 442.53 

 

Thanks for carefully reading this. 

Correct answer by 차동민 | Community Beginner

Now, I find that problem is related 'Smart Guides - Measurement Labels'. 

 

As you replied, I checked smart guide features turned ON or turned OFF.

When I turned off 'Measurement Labels', the gray box was not shown.

 

I think there is conflict on Windows system font and Illustrator. Maybe, my windows system launguage(Korean) is reason of that conflict. I'll delate Illustrator and install again. 

 

Thanks.

Topics

Draw and design, Tools

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85

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Adobe Community Professional ,
Aug 25, 2020

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Is your graphic card driver up to dtte?

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Adobe Community Professional ,
Aug 25, 2020

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Hi, have you checked if there are any updates available for your graphics card?

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Adobe Employee ,
Aug 27, 2020

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Hi there,

 

Sorry to hear about this. In addition to the suggestions given earlier, please make sure you have Windows 10 updated to the latest version. I'd also suggest disabling the GPU performance under Preferences > Performance and see if it makes a difference.

Let us know how it goes.

 

Regards,

Ashutosh

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Community Beginner ,
Aug 30, 2020

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Thanks for check this issue.
I did
           1) Upgrade Windows10 and Graphic Driver to the Latest Version.
           2) Disabling the GPU performance.

But Unfortunately, the problem on drag function is remaining.

I can’t see the assistant text (distance, locations, align, changes…) while using drag

 

I updated attachments on first post. Please, check items above.

 

Thanks for carefully reading post again.

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Adobe Community Professional ,
Aug 31, 2020

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Which items are you referring to? The smart guides? Or the contents of the artwork you are dragging?

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Community Beginner ,
Aug 31, 2020

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It is smart guide!

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Adobe Community Professional ,
Aug 31, 2020

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And all the smart guide features are turned on in the Preferences?

 

Can you try and set up a new user account on the system and see if it works better when you launch into it?

 

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Community Beginner ,
Aug 31, 2020

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Now, I find that problem is related 'Smart Guides - Measurement Labels'. 

 

As you replied, I checked smart guide features turned ON or turned OFF.

When I turned off 'Measurement Labels', the gray box was not shown.

 

I think there is conflict on Windows system font and Illustrator. Maybe, my windows system launguage(Korean) is reason of that conflict. I'll delate Illustrator and install again. 

 

Thanks.

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