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The cross over the bounding box indicates that it's a linked file. What exactly did you receive from them? An AI file or a package?
Aside from that, wouldn't it be simpler to just use the same font and type a '6'?
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I have just sourced the original and tried to ungroup, and it worked. I have attached the original file. Regarding typing a 6, I did try this, but it is very hard to match up. I do not think the 6 given is a font.
Thank you for your reply. This has now helped me to continue; I need to have a 6.3mm.