Unknown Error Has Occured (25,700)

[Zelmas]

I installed Illustrator for the first time on a new computer and it refuses to launch. It can't even launch in Safe Mode to run diagnostics...any ideas?

Here's my computer details:

HP EliteDesk 800 G5

Windows 10 Pro (OS build 18363.1110)

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[Zelmas]

Thank you so much 🙂

[Monika Gause]

Can you please try this:https://community.adobe.com/t5/illustrator/unknown-error-has-occurred-25-700-closes-illustrator-duri...

And if it doesn't help, please tell us your version.

[Zelmas]

Here's one, I've tried it a few times and it will show that it tries to start the diagnostic test (it's tried 1-4 with no success). I've got Illustrator 24.3 installed currently

[Monika Gause]

Did you try the solution posted in that thread and install a printer/update your printer driver/clean up installed printers?

[Zelmas]

I did indeed. I was having issues with one of my sublimation printers and had to get it removed and reinstalled. I pulled up the Event Viewer app to see if there were any error logs for Illustrator and couldn't find any.

[Zelmas]

Did a bit more searching and found this log, not sure if it has anything to do with Illustrator specifically

[Ashutosh_Mishra]

Hi there,

Sorry to hear about your experience. I'd recommend using Creative Cloud Cleaner Tool to remove the existing installation of Adobe app and reinstall once done.

Also, please update Windows 10 to the latest version.

Hope it helps.

Regards,

Ashutosh