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With new version of AI 25.2.3, I can’t save my documents anywhere I tried to save it. The message «An unknown error has occurred» appears on the screen. I am on MacOs Catalina 10.15.7. Can you help me ?
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I just started having this issue too out of no where, been trying out methods to fix my Illustrator for hours now and can't seem to figure anything out.
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Did you restart your machine? Save local? Turn off Save in Background in Preferences > File Handling.., ?
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Restarting my machine, saving on the desktop and turning off Saving in Background, all of it doesn’t work. Save or save as with Adobe Illustrator.ai doesn’t work but I can save as .eps.
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Resetting preferences may help:
https://community.adobe.com/t5/illustrator/how-to-reset-illustrator-preferences/td-p/10602277
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I just follow the steps to reset preferences... but even with new preferences, the problem is still there. Not able to save with .ai.
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Hi there,
Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and let us know how it goes.
Feel free to let us know if you still need assistance. We'd be happy to help.
Regards,
Srishti
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This worked for me.
Steps:
i)Launch Illustrator
ii)Open preference by pressing “Cmd+K”
iii)Go to “File Handling & Clipboard”
iv)Uncheck "Optimize file Open and Save Time on Slow Network (Beta) "
v)Click ok
From this thread on another forum: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/38961718-ai-202...
Hopefully this will help you as well.