Unknown error has occurred when saving with AI 25.2.3

New Here ,
May 04, 2021 May 04, 2021

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With new version of AI 25.2.3, I can’t save my documents anywhere I tried to save it. The message «An unknown error has occurred» appears on the screen. I am on MacOs Catalina 10.15.7. Can you help me ?

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New Here ,
May 04, 2021 May 04, 2021

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I just started having this issue too out of no where, been trying out methods to fix my Illustrator for hours now and can't seem to figure anything out.

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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Did you restart your machine? Save local? Turn off Save in Background in Preferences > File Handling.., ?

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New Here ,
May 04, 2021 May 04, 2021

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Restarting my machine, saving on the desktop and turning off Saving in Background, all of it doesn’t work. Save or save as with Adobe Illustrator.ai doesn’t work but I can save as .eps.

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Adobe Community Professional ,
May 04, 2021 May 04, 2021

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New Here ,
May 04, 2021 May 04, 2021

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I just follow the steps to reset preferences... but even with new preferences, the problem is still there. Not able to save with .ai.

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Adobe Employee ,
May 30, 2021 May 30, 2021

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Hi there,

 

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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