With new version of AI 25.2.3, I can’t save my documents anywhere I tried to save it. The message «An unknown error has occurred» appears on the screen. I am on MacOs Catalina 10.15.7. Can you help me ?
I just started having this issue too out of no where, been trying out methods to fix my Illustrator for hours now and can't seem to figure anything out.
Did you restart your machine? Save local? Turn off Save in Background in Preferences > File Handling.., ?
Restarting my machine, saving on the desktop and turning off Saving in Background, all of it doesn’t work. Save or save as with Adobe Illustrator.ai doesn’t work but I can save as .eps.
I just follow the steps to reset preferences... but even with new preferences, the problem is still there. Not able to save with .ai.
Sorry about the delay. I am hopeful that the issue was fixed. If not, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu... ) and let us know how it goes.
Feel free to let us know if you still need assistance. We'd be happy to help.