Unsupported video driver: Intel 520 HD

New Here ,
Feb 11, 2021

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Hello!

 

After a couple recent Illustrator updates, I am getting an "Unsupported video driver" error message upon startup which I would ignore except that colors are now displaying entirely differently within Illustrator including upon exporting files. 

 

I have Intel HD 520 graphics on a Lenovo Yoga. I have tried updating through intel, but it output that it was unable to update and it required the most recent update from the laptop manufacturer (which I have). 

 

I am also not sure whether this graphics card is supported on this version of AI?

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1 Correct Answer

Adobe Employee , Feb 19, 2021
sanjaykr Adobe Employee , Feb 19, 2021
Hi @Tai5E08  It looks like your hardware is also old. You can try updating the driver from https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520, to get the latest security fixes from intel. But you would still get the System compatibility Report warning because of old hardware. You can suppress the warning via Preferences.    Sanjay. 

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Adobe Community Professional ,
Feb 14, 2021

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Adobe Employee ,
Feb 18, 2021

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Hi there,

 

Sorry to hear about this. We have launched this new feature which checks the compatibility of your machine. If even after updating your drivers you're getting this system compatibility report. Please turn this off by unchecking "Show system compatibility issues at startup" under Preferences > General.

I am also attaching a screenshot for your reference:

Ashutosh_Mishra_0-1613639335011.jpeg

 

 

Hope it helps.

 

Additionally, we'd request you to upvote & add your comment on this Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42662191-system...)and stay tuned for the updates.

 

Regards,

Ashutosh

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Adobe Employee ,
Feb 19, 2021

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Hi @Tai5E08 

 

Can you please attach the "System Compatibility Report" file here. You will this file after Clicking the "Export Report..." button in the System Compatibility Report dialog.

 

Sanjay.

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Tai5E08 AUTHOR
New Here ,
Feb 19, 2021

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Adobe Employee ,
Feb 19, 2021

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Hi @Tai5E08 

It looks like your hardware is also old. You can try updating the driver from https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520, to get the latest security fixes from intel. But you would still get the System compatibility Report warning because of old hardware. You can suppress the warning via Preferences. 

SCRPref.png

Sanjay. 

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Tai5E08 AUTHOR
New Here ,
Feb 19, 2021

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Ok, thank you

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Community Beginner ,
Feb 23, 2021

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Hi,

 

I am also experiencing the same issue, Unsupported video driver: Intel 520 HD with a Lenovo Yoga 900, the issue only appears when trying to use Adobe Illustrator  however Photoshop/InDesign appear to run fine?

 

I get an error message stating; "System Compatibility Report - Video Intel(R) HD Graphics 520 - Unsupported Video Driver" I have followed the fix steps & directions to install a new driver, first via Intel website and then from Lenovo website. & Also from the replies here but nothings seems to work.

 

I have been on the Lenovo support forum and they indicated to check for help via adobe as they are stating the issue is with the Illustrator app.

 

I have seem the responses in regards to adjusting the preferences in Illustrator, however I am not able to access this area of Illustrator or do anything with Illustrator once it is open... In fact I can't even close it,  I just get a bing sound as I click on anything... I am having to use the end task function.

 

Is there a way to solve this issue with the driver or adjust the preferences another way?

 

Thanks

 

Heather

 

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Adobe Employee ,
Feb 23, 2021

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Hi @Penten 

 

You can press escape key to come out of this dialog or by clicking "continue with known issue text"

 

Also can you please attach the "System compatibility report file" here. You can get this by clicking on "Export Report..." Button on this dialog.

 

Sanjay.

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Community Beginner ,
Feb 23, 2021

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Great Thank you for this Sanjay. I have attached the System compatibility report below.

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Adobe Employee ,
Feb 23, 2021

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Hi @Penten ,

 

Looking at your report, you intel card or machine seems to be old and hence Ai is showing it as incompatible. If are not able to upgrade the card or machine, you can disable this warning from preferences. In the general section uncheck "Show system compatibility issues at startup". Ai will continue to work as in earlier version of Ai.

 

Sanjay.

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Penten LATEST
Community Beginner ,
Feb 23, 2021

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great thank you for your help, seems to be working now

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