Update Illustrator it is very very slow

New Here ,
Jan 12, 2021 Jan 12, 2021

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I have a MacBook Pro 15" 2018 with MAC OS BIG SUR 11.1:

Processor: 2,2 GHz Intel Core i7 6 core

Memory of RAM: 32 GB 2400 MHz DDR4

Video graphic: Radeon Pro 555X 4 GB

 

Now, I have update 25.1 and there is a problem....

 

When I work, if there are a lot of elements, when I move or remove or select or whatever I use it is very very SLOW....how is the possibile if my MacBook Pro before BIG SUR was very very speed and now, with BIG SUR is very SLOW but much worse, the same also when I open, when I save in PDF, etc..

 

If I move a element example a square or rectangle, don't move quickly but slows after 2-3 seconds

 

For your curiosity, I am sending you the test video

TOPICS
Bug, Draw and design, Import and export, Tools

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correct answers 1 Correct Answer

Adobe Community Professional , Jan 12, 2021 Jan 12, 2021
Please contact Customer Care and have them take a look into your system https://helpx.adobe.com/contact.html

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Is there a printer connected?

Is the Dictation turned off in the system?

Is iCloud disabled?

Is the automatic GPU detection/Switching turned off in the system?

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Yes, I tried alls, slow down anyway

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Please contact Customer Care and have them take a look into your system

https://helpx.adobe.com/contact.html

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New Here ,
Jan 15, 2021 Jan 15, 2021

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Thank you but this link there isn't a forum for bugs or problems....

 

Where I can write this problem?

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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You need to be logged in to your Adobe ID and at the bottom right there is the chat to contact Customer Care.

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Adobe Employee ,
Feb 07, 2021 Feb 07, 2021

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Hi there,

 

Sorry to hear about your experience. Please try suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve the performance of the app.

Let us know how it goes.

 

Regards,

Ashutosh

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