updated illustrator now its not responding when i try to create a new file

New Here ,
May 12, 2021 May 12, 2021

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Ever since illustrator updated it no longer works I just keep getting not responding then eventually crash. I am a student so this is urgent. ive tried uninstalling and reinstalling, installing different versions that worked previously did the services prrinter spooler disable as shown on youtube and many forums. nothing is working why is Illustrator suddenly just not working

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Adobe Employee , May 16, 2021 May 16, 2021
Hi there, Sorry to hear about your experience. Would you mind haring version of the OS & Illustrator? I see you have tried multiple troubleshooting steps but it did not help. I'd recommend you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) & let us know if they help. Regards, Ashutosh

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Adobe Employee ,
May 16, 2021 May 16, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind haring version of the OS & Illustrator?

I see you have tried multiple troubleshooting steps but it did not help. I'd recommend you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

 

Regards,

Ashutosh

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