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Updated to illustrator 2021 and now it wont launch

New Here ,
Oct 27, 2020

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Hi, Updated over night (sunday) and yesterday (monday) morning illustrator wouldn't lauch, read that it had happened to others in the community, i deleted all my damaged fonts and uninstralled my Wacom driver. Illustrator then booted up. Worked in it most of the day and this morning but It has just crashed and I can't get it started again! Please help

 

 

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Bug, Performance, Third party plugins

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Updated to illustrator 2021 and now it wont launch

New Here ,
Oct 27, 2020

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Hi, Updated over night (sunday) and yesterday (monday) morning illustrator wouldn't lauch, read that it had happened to others in the community, i deleted all my damaged fonts and uninstralled my Wacom driver. Illustrator then booted up. Worked in it most of the day and this morning but It has just crashed and I can't get it started again! Please help

 

 

TOPICS
Bug, Performance, Third party plugins

Views

49

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Oct 27, 2020 0
New Here ,
Oct 26, 2020

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Hi I also have the same problem - I have shared my crash logs here File: AdobeLogs_20201026_114851_194-mac.zip

 

Please help I have a tone of work to get done today and can't open illustrator at all. Thanks

 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Have you tried resetting your preferences..? https://helpx.adobe.com/uk/illustrator/using/setting-preferences.html

or uninstalling and reinstalling?

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Oct 27, 2020 1
New Here ,
Oct 27, 2020

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Thanks for coming back to me. Yes I've just uninstalled and reinstalled. Still no joy! If i've done that there shouldn't be any Preferences to reset should there?

 

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Oct 27, 2020 0
Adobe Employee ,
Nov 11, 2020

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Hi there,

 

Sorry to hear about this trouble. I checked the crash reports submitted by you. Could you please try turning on "Automatic graphics switching" from System Preferences and let us know how it goes.

automatic graphics switching.png

If that doesn't help, try the steps shared on ths page (https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Srishti

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Nov 11, 2020 0
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