Urgent help with Uninstalled Illustrator

New Here ,
Mar 06, 2021 Mar 06, 2021

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Hi guys,

 

Can anyone help me with the following.

By mistake I uninstalled Illustrator from my Mac and can't find it anywhere anymore. Can this be reinstalled again? In panic now, as I can't finish my work.

Many thanks.

 

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Activation billing and install, How to, Performance, Sync and storage

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 07, 2021 Mar 07, 2021
Hi. Open your Creative Cloud App. Locate the illustration section, then hit the install button

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New Here ,
Mar 06, 2021 Mar 06, 2021

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I had errors of the Plugin, so wanted to Relaunch Illustrator and somehow I managed to Uninstall it completely. 

Really hope I can reinstall it. When I open some Illustrator AI files, it opens now as PDF only.

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Adobe Community Professional ,
Mar 07, 2021 Mar 07, 2021

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Hi.

Open your Creative Cloud App.

Locate the illustration section, then hit the install button

carlosgarro_0-1615136721582.png

 

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Hi,

Thank you for getting back to me, much appreciated.
Once going to the Creative Cloud App, the only option it gives me
is to purchase it instead of the install button. What can be the cause of
this?

It's a while (2014) that Adobe was installed into my laptop. It was
perfectly working till
yesterday suddenly it gave an error message the plugins didn't activate and
I had
to relaunch Illustrator. There I made an error to uninstall it without
saving Illustrator first
on an external drive. I'm desperate now I can't do my work now and
unfortunately can't purchase Illustrator again. What can you advise me to
do?

Many thanks.

Kind regards,

Nermin Tan

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Hi Carlos,

Thank you so much for getting back to me.

I have a Mac OS10.9.5 version (Retina, 15-inch, Late 2013).

This means Illustrator doesn't support any version below 10.14. 

I need to update my Mac OS. By any chance would you know how I could do this?

Would appreciate your point of view? Many thanks.

 

Best regards,

Nermin

 

 

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LEGEND ,
Mar 07, 2021 Mar 07, 2021

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Which subscription do you pay for? Or was this CS6? 

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New Here ,
Mar 08, 2021 Mar 08, 2021

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It was CS6 and got the license years back.

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Adobe Employee ,
Apr 11, 2021 Apr 11, 2021

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Hi there,

 

Thanks for reaching out. I'd request you to follow suggestions given on this help article(https://helpx.adobe.com/in/creative-suite/kb/cs6-install-instructions.html) in order to get assistance with CS6 installation.

Hope it helps.

 

Regards,

Ashutosh

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