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user defined swatch folder in ai has gone grey

New Here ,
May 24, 2020

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Hello,

I have been saving my pattern swatches in ai cc under user defined. I had a problem with illustrator and reinstalled it without the preferences. Now ai works but I have lost access to all of my patterns in the user defined folder. How can I find them again? I am currently running 24.1.2.

 

Thanks in advance,

Susan

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user defined swatch folder in ai has gone grey

New Here ,
May 24, 2020

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Hello,

I have been saving my pattern swatches in ai cc under user defined. I had a problem with illustrator and reinstalled it without the preferences. Now ai works but I have lost access to all of my patterns in the user defined folder. How can I find them again? I am currently running 24.1.2.

 

Thanks in advance,

Susan

Topics

Sync and storage

Views

323

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
May 24, 2020

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The user defined folder is part of the preferences files for Illustrator. If it's been replaced, those patterns are gone.

Do you have system backups you can restore them from?

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Adobe Community Professional ,
May 24, 2020

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It's in the Application Support folder.

When uninstalling Illustrator it might still be there.

 

You could try and look for it in your user folder.

Where to find settings: https://www.vektorgarten.de/illustrator-settings.html

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