v 25.1 will not update

New Here ,
Jan 11, 2021 Jan 11, 2021

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I have Illustrator installed on a Mac - Big Sur OS. My cloud app tells me there is an update but when I click the link nothing happens. Is there a fix?

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Adobe Community Professional ,
Jan 11, 2021 Jan 11, 2021

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There are at the moment issues with plugins on the Mac. Are you sure that you want the update?

 

When it doesn't work, please

- check if you have the current version of the Creative Cloud app

- try and reboot the computer

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Adobe Employee ,
Feb 07, 2021 Feb 07, 2021

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Hi there,

 

Apologies for the delayed response. In addition to the suggestion given by Monika, please try troubleshooting steps suggested on this help article(https://helpx.adobe.com/in/creative-cloud/kb/download-update-errors.html).

Hope it helps.

 

Regards,

Ashutosh

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