very slow after possible ms update?

New Here ,
Nov 08, 2020

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5 days ago I had no problems with Illustrator, but since 2 days I can't do a simple copy-paste within an 4 mb drawing. It take 4 minutes to paste. Is this a known problem? Is there a solution? I use now an old laptop not connected to internet. It is a little better, so I think it has tot do with an update.

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1 Correct Answer

Adobe Employee , Jan 03, 2021
Ashutosh_Mishra Adobe Employee , Jan 03, 2021
Hi there,   Sorry to hear about your experience. I hope Adobe Illustrator is working as expected now. If you have issues further with the performance, you may follow instructions given on this help article(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981). Hope it helps.   Regards, Ashutosh

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Most Valuable Participant ,
Nov 08, 2020

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Without any actual specific system info and details about the documents nobody can tell you much. Unless you have activated the still optional 20H2 cumulative update there wasn't even any critical Windows update recently, so that is an extremely unlikely cause.

 

Mylenium

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ral9001 AUTHOR
New Here ,
Nov 16, 2020

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Thank you for the reply. Now CS6 is working as usual, I can continue doing my work with the old version. But the 2021 version is still onworkable for me. We are in contact with the helpdesk for the last 5 days and they are still looking into this.

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Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about your experience. I hope Adobe Illustrator is working as expected now.

If you have issues further with the performance, you may follow instructions given on this help article(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...).

Hope it helps.

 

Regards,

Ashutosh

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