Viewing an AI created pdf document in Acrobat Reader

[louisa34389141]

Need help.   I created an AI document...now trying to save as a pdf so I can get the document printed at Staples.   AI will create the pdf...and I can open that pdf within AI with no issues.  However, when I try to open the pdf with Acrobat Reader, I only get a blank page (all white).  Not sure why.

Any suggestions?  Are there limitations with Reader?

When I created the pdf..I have tried almost every setting combination...too many to list here.

HELP!!!

[chanaart]

show us the screenshot and tell us the properties you used. Do you have Artboards? did you include empty artboard by mistake?

Try to open it in Acrobat full version to check? and re save it!

[Jacob Bugge]

Louisa,

In addition to what Chana said, I believe you may simply have the artwork outside the Artboard. To make sure you can View>Show Artboard if not already shown (in which case the dropdown list bit will say Hide Artboard).

[louisa34389141]

Chanaart/Jacob,

I do not think the Artboard is the problem.   I can see the Artboard...and hide it and/or resize it.  My graphics are inside the artboard.    What screenshots would you like?  Project Settings?  Print Settings?

Frustrated.

I can open the pdf within AI...no problem.  The only issue is with Reader.   The Artboard dimensions are correct also...8.5 x 11.

Thanks.   

[Monika Gause]

Where do you save the files?

And since this is 24.2.1 - did you reset preferences after updating?

Can you also try and turn off "Save in background" in Preferences > File handling and clipboard? This setting prevents saving of PDF for some people.

[Jacob Bugge · Accepted solution]

Louisa,

Are you sure that the Layer containing the artwork is set to Print (you can DoubleClick and see)?

And can you still see the PDF in AI if you save to PDF with Preserve Illustrator Editing Capabilities unticked?

[louisa34389141]

Jacob....Big thank you.  I double clicked on the layer and checked "Print".   I could then see the saved product in Reader.

Thanks again.

LOU

[Jacob Bugge]

You are welcome, Lou.

One of the sneaky things, hard to guess.