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Viewing an AI created pdf document in Acrobat Reader

New Here ,
Jul 03, 2020

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Need help.   I created an AI document...now trying to save as a pdf so I can get the document printed at Staples.   AI will create the pdf...and I can open that pdf within AI with no issues.  However, when I try to open the pdf with Acrobat Reader, I only get a blank page (all white).  Not sure why.

 

Any suggestions?  Are there limitations with Reader?

 

When I created the pdf..I have tried almost every setting combination...too many to list here.

HELP!!!

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Correct answer by Jacob_Bugge | Most Valuable Participant

Louisa,

 

Are you sure that the Layer containing the artwork is set to Print (you can DoubleClick and see)?

 

And can you still see the PDF in AI if you save to PDF with Preserve Illustrator Editing Capabilities unticked?

 

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Viewing an AI created pdf document in Acrobat Reader

New Here ,
Jul 03, 2020

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Need help.   I created an AI document...now trying to save as a pdf so I can get the document printed at Staples.   AI will create the pdf...and I can open that pdf within AI with no issues.  However, when I try to open the pdf with Acrobat Reader, I only get a blank page (all white).  Not sure why.

 

Any suggestions?  Are there limitations with Reader?

 

When I created the pdf..I have tried almost every setting combination...too many to list here.

HELP!!!

Most Valuable Participant
Correct answer by Jacob_Bugge | Most Valuable Participant

Louisa,

 

Are you sure that the Layer containing the artwork is set to Print (you can DoubleClick and see)?

 

And can you still see the PDF in AI if you save to PDF with Preserve Illustrator Editing Capabilities unticked?

 

Topics

Print and publish

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86

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Jul 03, 2020 0
Adobe Community Professional ,
Jul 03, 2020

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show us the screenshot and tell us the properties you used. Do you have Artboards? did you include empty artboard by mistake?

Try to open it in Acrobat full version to check? and re save it!

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Jul 03, 2020 0
Most Valuable Participant ,
Jul 03, 2020

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Louisa,

 

In addition to what Chana said, I believe you may simply have the artwork outside the Artboard. To make sure you can View>Show Artboard if not already shown (in which case the dropdown list bit will say Hide Artboard).

 

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Jul 03, 2020 0
New Here ,
Jul 06, 2020

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Chanaart/Jacob,

 

I do not think the Artboard is the problem.   I can see the Artboard...and hide it and/or resize it.  My graphics are inside the artboard.    What screenshots would you like?  Project Settings?  Print Settings?

Frustrated.

I can open the pdf within AI...no problem.  The only issue is with Reader.   The Artboard dimensions are correct also...8.5 x 11.

Thanks.   

 

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Jul 06, 2020 0
Adobe Community Professional ,
Jul 06, 2020

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Where do you save the files?

And since this is 24.2.1 - did you reset preferences after updating?

Can you also try and turn off "Save in background" in Preferences > File handling and clipboard? This setting prevents saving of PDF for some people.

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Jul 06, 2020 0
Most Valuable Participant ,
Jul 06, 2020

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Louisa,

 

Are you sure that the Layer containing the artwork is set to Print (you can DoubleClick and see)?

 

And can you still see the PDF in AI if you save to PDF with Preserve Illustrator Editing Capabilities unticked?

 

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Jul 06, 2020 0
New Here ,
Jul 07, 2020

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Jacob....Big thank you.  I double clicked on the layer and checked "Print".   I could then see the saved product in Reader.

 

Thanks again.

LOU

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Jul 07, 2020 0
Most Valuable Participant ,
Jul 07, 2020

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You are welcome, Lou.

 

One of the sneaky things, hard to guess.

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Jul 07, 2020 0