Wacom Alt + click bug

Community Beginner ,
Mar 08, 2017

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Windows 10, AI CC2017, wacom tablet (tried different ones)

When I alt+click to place a custom pivot point with the rotate/ skew or mirror tool the anchor point sticks to the cursor and won't release. The program freezes for up to a few minutes before the menu pops up. It's not usable.

This only happens when using the Wacom pen. Not with mouse or trackpad. When it freezes and I unplug the Wacom tablet, it works fine again.

Looking at other threads and fora, this problem seems to be around for many years now, in many CS and CC versions. Why isn't this solved yet?

I 'fixed' it by turning off GPU preview, but that's far from ideal obviously.

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1 Correct Answer

New Here , Apr 17, 2019
oscarr90805966 New Here , Apr 17, 2019
Hi, I was also having the same issue. I was with customer support for a few hours trying to figure it out. I too noticed that disabling GPU fixed the problem, but we didn't want to compromise. We updated the Video Card drivers, removed Illustrator preferences, I even Uninstalled and reinstalled it. Nothing seemed to help. Then we went to startup preferences and stopped everything on restart. the problem was fixed, but my Wacom tablet didn't work well since those drivers were also stopped. So we ...

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Adobe Employee ,
Mar 10, 2017

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Hi Chantal,

Sorry to hear that you are facing issues with Illustrator CC 2017 while using Wacom. Would you mind sharing the exact GPU you are using? Please check if the Wacom drivers are up to date, if not try updating them and then check.

Regards,

Om

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Community Beginner ,
Mar 14, 2017

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Hi Om,

Thanks for getting in touch.

My drivers are up to date (downloaded and installed last week.)

GPU: Intel(R) HD Graphics 620

Hope you can shine some light on the problem.

Thank you

[Personal information removed - please don't leave your email signature intact when responding via email - moderator]

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Adobe Employee ,
Mar 15, 2017

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Hi Chantal,

As suggested above, please do not put your personal information on a public forum like this one. Thanks for the information about the driver and GPU. Please allow me sometime to check and reproduce the issue at our end and I'll get back to you on this.

Regards,

Om

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New Here ,
Apr 17, 2019

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Hi, I was also having the same issue. I was with customer support for a few hours trying to figure it out. I too noticed that disabling GPU fixed the problem, but we didn't want to compromise. We updated the Video Card drivers, removed Illustrator preferences, I even Uninstalled and reinstalled it. Nothing seemed to help. Then we went to startup preferences and stopped everything on restart. the problem was fixed, but my Wacom tablet didn't work well since those drivers were also stopped. So we started services again. Then I plugged in a USB mouse and the ALT-Click bug was no more, so it had to be a Wacom issue. I downloaded and updated to driver and it fixed the issue. Hopefully this will save other people time. It was the Wacom driver all along.

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Explorer ,
Sep 13, 2019

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Still having the same issue. There has been thread abut this issue for over 9 years now (which is locked) and the problem is still there. Before outline was updated to have GPU support quick Ctrl+Y worked as a solution, but now I can't use my Cintiq to rotate/shear/scale/mirror with acnor point offsetted. Looks like some kind of GPU issu. Just breaks my flow every time 😞
Dirvers are up to date for wacom.

Win 10. 1070GTX, Asus. 430. 86 drivers. 

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Explorer ,
Dec 03, 2019

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have the same problem.  now i changed from wacom to gaomon tablett, with the hoppe to overcome this annoying thing. But, big surprise, same thing. rotate-> alt click-> wate at least 4 hours until you see results. No escape, no stop, no alternative way. every time you forget and use this dammed thing, you are a loser. hey adobe, do something.

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New Here ,
Dec 30, 2020

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True! I thought it was just me until I see this discussion. I used my new Gaomon tablet and still has the same issue. The reflect tool won't let me alt click and the app just freezes. Very annoying 

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Explorer ,
Dec 11, 2019

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today again waited after trying rotate#alt#klick.

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New Here ,
Sep 16, 2020

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Hi -- I have this same issue with Illustrator 2020, it's incredibly annoying and nothing seems to fix it. All my wacom drivers are updated, I've messed with the windows ink settings, nothing seems to work. 

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Community Beginner ,
Jan 02, 2021

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It's 2021 and this issue has STILL not been fixed.  It's an issue that occurs when using a Wacom pen.  When you select Rotate or Reflect and then alt-click to move the center of rotation/reflection, it lags/freezes for anywhere from 10 to 50 seconds.  When the function kicks in, the center is wherever the pen happens to have been when it kicked in, rendering the ability to use it useless.  I have had this issue with THREE different laptop computers (all with discrete graphics) and with THREE different Wacom pen/touch tablets.  The alt-click works properly when using the laptop trackpad, an external mouse, or the TOUCH function on the Wacom tablet, but with the pen, you get the lag EVERY time.  In addition, pinch zoom and 2-finger rotate also do not work on the tablet in Illustrator (but they seem to work in all other programs that I've tried, including Photoshop).

 

Workarounds:

1. In Illustrator preferences, turn off GPU performance - not ideal since we PAID extra to get higher end graphics.

2. In your computer's display settings, set Illustrator to run from the integrated graphics instead of the discrete graphics - again, why did we pay for the high end graphics - it works in PS, so why not in AI?

3. When you want to use the alt-click for the Rotate or Reflect tools, use the trackpad or switch from the pen to touch - these solutions are inconvenient and disturb the workflow.

 

One option for FREEHAND rotation (as opposed to typing in the angle) when you want to move the center of rotation that DOES work is select your object, click on the rotate icon (or use the shortcut) and then just click on the center of rotation - you can then just grab the object and rotate it around that point, but you don't get the pop-up box with the option to type in the degrees of rotation, which you sometimes want.

 

Seriously, I have had this issue on top of the line computers with both old and new models of Wacom tablets over a period of several years.  I have all drivers, Windows, and Illustrator fully updated.  It appears to be an issue in Illustrator.  Seriously, Adobe, your high end advanced Illustrator users will likely have paid to get discrete graphics and most use Wacom pen tablets - don't you think it's about time to fix this problem??  It's been YEARS.  Honestly - get your programmers together with Wacom and finally take care of this issue - we pay FAR too much to have to use a workaround and sacrifice performance/workflow - it's time for you to stop neglecting this problem.

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New Here ,
Feb 19, 2021

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Hi, guys, after thinking about this problem and waiting for Adobe that will fix it. I found a solution for setting the reference point, with Alt + Click when I use the rotate tool with tablet. I create an Action that I assigned to the pencil button, it works this way:

 

The Action has the keyboard binding to Ctrl + F2

Press the button of the pencil (The preview mode change to CPU preview)

Then actions stops, select rotate tool, path, ALT + Click , the menu appears, Click copy or ok

Press the pencil button assigned to this action and the preview changes to GPU.

Is a solution beetwen the mouse and the ideal work of this tool, but you don´t have to change to your mouse which is disturbing.

Captura.JPG

Hope it works for you!

 

 

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