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Wacom eraser does not work properly with my pen

New Here ,
Oct 04, 2020

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The eraser works but when I release the pressure on the pen (Pro Pen 2) it draws a line back.

 

  • AI 2019
  • Wacom cintiq pro 13" (DTH-1320)
  • driver version 6.3.40-2
TOPICS
Draw and design, Third party plugins, Tools

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Wacom eraser does not work properly with my pen

New Here ,
Oct 04, 2020

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The eraser works but when I release the pressure on the pen (Pro Pen 2) it draws a line back.

 

  • AI 2019
  • Wacom cintiq pro 13" (DTH-1320)
  • driver version 6.3.40-2
TOPICS
Draw and design, Third party plugins, Tools

Views

25

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 04, 2020 0
Adobe Employee ,
Oct 11, 2020

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Hi there,

 

Sorry to hear about this trouble. I would requst if you could share a few more details like:

  • OS and version of Illustrator
  • Does erasor work properly with mouse?

 

I would request if you could try the steps shared here: Troubleshoot issues when using a Wacom tablet and let us know how it goes. Feel free to let us know if you still need assistance.

 

Regards,

Srishti

 

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