Wacom eraser does not work properly with my pen

[Franck0D4D]

The eraser works but when I release the pressure on the pen (Pro Pen 2) it draws a line back.

• AI 2019
• Wacom cintiq pro 13" (DTH-1320)
• driver version 6.3.40-2

[Srishti Bali]

Hi there,

Sorry to hear about this trouble. I would requst if you could share a few more details like:

• OS and version of Illustrator
• Does erasor work properly with mouse?

I would request if you could try the steps shared here: Troubleshoot issues when using a Wacom tablet and let us know how it goes. Feel free to let us know if you still need assistance.

Regards,

Srishti