Wacom (Safe Mode) Error Message

[Lorie Zweifel]

Hello, I am getting the following error message, can someone help please!

[Monika Gause]

What kind of Wacom device is this?

An Inkling?

[Lorie Zweifel]

Hi Monika,

I have no idea where this came from or why.  Illustrator still works but will load so slow.  I went to the website, but was concerned because it has nothing to do with Adobe.

[Monika Gause]

You should know if you have a Wacom device and which one it is.

Have you looked into the preferences folder?

The application folder? If there is a Wacom device installed then there should be a folder called "Wacom".

Also: please tell us which version and which system you have. We need exact version numbers for each.

[Lorie Zweifel]

I have Wacom brushes apparently...  I am running Mac 10.1.1

[Monika Gause]

Is that Mac OS X 10.11 or 10.10.1?

Wacom brushes should not crash Illustrator. Do you have a Wacom tablet?

[Lorie Zweifel]

I really could care less about the brushes, could just as easily remove them, but why is Illustrator running in safe mode.

[Lorie Zweifel]

Sorry....  10.12.1

[Lorie Zweifel]

There are no devices at all except the mouse, keyboard and trackpad

[Lorie Zweifel]

Wait....  I think I have figured it out.

[darilynk]

I have the same problem. What is the fix?? Thanks so much.

[Lorie Zweifel]

I still do not know the fix to this issue....  it is very annoying as Illustrator opens and runs so slow, I am assuming because it is running in "safe mode".

I do have a Bamboo installed on the computer, but have not used it in years, upon investigation I found that it is indeed a Wacom product and I installed the updated drivers, however this made absolutly no difference what so ever. 

Someone please give us answers to this issue.