Wacom tablet/Illustrator issue

New Here ,
May 05, 2021 May 05, 2021

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I get this message when starting Illustrator: "Illustrator found an issue with Wacom driver. Upgrade to the latest version Wacom driver then enable your wacom device using Preferences>Devices>Enable Wacom Option."

But I have the latest version of the Wacom driver.

Anyone else have this problem?

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correct answers 2 Correct Answers

Adobe Community Professional , May 10, 2021 May 10, 2021
Hi Ivan, what version of Adobe Illustrator are you using? Have you tried reinstalling the Wacom drivers again? Having problems with other Adobe software?

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Adobe Community Professional , May 11, 2021 May 11, 2021
Hi CSD Laura, try to do a new installation of Adobe Illustrator and see if the problem persists.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Hi Ivan,
what version of Adobe Illustrator are you using? Have you tried reinstalling the Wacom drivers again? Having problems with other Adobe software?

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New Here ,
May 10, 2021 May 10, 2021

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Hi- I am having the same problem, I removed my old Wacom driver and yet Illustrator seems to keep giving me this error and crashes. Do I need to reinstall Illustrator?

Thanks for the help

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi CSD Laura,
try to do a new installation of Adobe Illustrator and see if the problem persists.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I have Creative Cloud so the is the latest version of Illustrator.

I will try reinstalling the Wacom driver.

No other problems with Adobe software.

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New Here ,
Jun 17, 2021 Jun 17, 2021

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I reinstalled the Wacom driver and that fixed the problem! Thanks!

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Adobe Community Professional ,
Jun 18, 2021 Jun 18, 2021

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Hi ivanp,

we are happy that your problem has been solved 🙂

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