We can’t verify your subscription status

New Here ,
Dec 15, 2020

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Hello, since late november I can't use Illustrator anymore, I try to open it, and only after multiply attempts I can use it, but before that, it keeps showing the same message: We can’t verify your subscription status.

 

I've tried everything, contacted the support, they tried to help me, but the problem wasn't solved. I saw here in the community some people having the same issues, I would like to know if you had this issue how did you managed to correct it. I use creative cloud on Windows 10, and I have no idea what the problem is.

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We can’t verify your subscription status

New Here ,
Dec 15, 2020

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Hello, since late november I can't use Illustrator anymore, I try to open it, and only after multiply attempts I can use it, but before that, it keeps showing the same message: We can’t verify your subscription status.

 

I've tried everything, contacted the support, they tried to help me, but the problem wasn't solved. I saw here in the community some people having the same issues, I would like to know if you had this issue how did you managed to correct it. I use creative cloud on Windows 10, and I have no idea what the problem is.

TOPICS
Bug

Views

40

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 15, 2020 0
Adobe Community Professional ,
Dec 15, 2020

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I haven't had the problem, but maybe sign out and then sign back in to the creative cloud and see if that helps.

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Dec 15, 2020 0
Adobe Employee ,
Jan 03, 2021

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Hi there,

 

Sorry to hear about this. Please try suggestions given on this help article(https://helpx.adobe.com/in/download-install/kb/cannot-verify-subscription-offline-mode.html) to solve this issue.

Hope it helps.

 

Regards,

Ashutosh

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