What's up with Illustrator - it crashes every time a file is closed

New Here ,
Jun 07, 2021 Jun 07, 2021

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What's up with Illustrator again. I updated my Apple today (version 11.4) and Illustrator crashes again every time a file is closed. It is to cry for. What did you do with the Adobe programs?

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Adobe Community Professional ,
Jun 08, 2021 Jun 08, 2021

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Hi,

Sorry to hear you are having trouble, this link may help you:

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/crash-file-data-recovery.ug.ht...

 

 

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Adobe Employee ,
Jun 11, 2021 Jun 11, 2021

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Hi there,

 

I am hopeful that the issue was fixed by the suggestions shared above. If not, please share a few more details like:

  • OS and version of Illustrator
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where you are saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Share crash logs by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html 

    While submitting the crash report please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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