When I try to open Illustrator my screen goes black.

New Here ,
Jan 09, 2021 Jan 09, 2021

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I am trying to use Illustrator 2021 for the first time and every time I open it my computer screen goes black. Using Control Q allows it to quit. I tried uninstalling it and reinstalling it and that did not help. I have a video of it happening if that helps? I am using a Macbook Pro. Thanks!

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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you probably have an imcompatible graphics card and you have graphics acceleration selected.  you can check the supported video cards here, Adobe Illustrator system requirements

 

to solve, reset your preferences - http://helpx.adobe.com/illustrator/using/setting-preferences.html

 

<moved from download&install>

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