Where is the culprit?

Explorer ,
May 21, 2021 May 21, 2021

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I printed 4ea 43" x 16' banners yesterday created in Illustrator.
To my horror, the finished product was 7/8" short.
I've had this problem before.
I'm printing on a Roland SG540 and using Versaworks 6 rip software.
Can anybody suggest where I should start to troubleshoot?

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Draw and design, Print and publish

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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Navigator7,

 

What happens if you save/print to PDF, and if that looks right, what happens if you use the PDF instead of the AI document for the Roland print?

 

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Explorer ,
May 21, 2021 May 21, 2021

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Thanks for the reply, Jacob!
I've only printed as EPS.  
I've never printed as PDF although many people have sent me PDF's that I convert to AI, do my artwork, but then I save it as an EPS.
Printing another 16' file in a PDF format is unlikley as the customer had no problem with my banners being 7/8" shy and I've been paid.  LOL
What is the reasoning  behind printing as PDF to make my files print to the dimension I expect?
I come from a small town, backwater and never saw the value in printing PDF.....the files look plastic or fake on my screen so I've never been excited about trying. 

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Enthusiast ,
May 21, 2021 May 21, 2021

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What is Versaworks showing as the document dimension in your Job List? If the size is correct there, I'm going to say there's a distance calibration issue with your printer. I was just looking at the specs for the SG540 and it has a tolernace of +/-.3%, which over 16 feet can be out as much as 9/16"... which isn't that far from the 7/8" you experienced

 

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Explorer ,
May 22, 2021 May 22, 2021

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Yep...just checked.  Versaworks numbers are identical to my design.
I did a 13 foot vinyl sign with a CutContour not long ago.
It wasn't until after I laminated and had it back in the machine cutting did I realize I didn't add bleed.
Regardless, the machine  cut spot on.  
I do a lot of 4' x 8' signs as any signmaker might.  I put 4x8 rectangles in the design with a .25 Pt stroke and opacity set low to help me align the vinyl.  It's  never  on the money.  Really frustrating.  
I never expected errors like this.
But...I get your point.  Thanks!

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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Is it short on both dimensions, or just the 16foot?

 

EPS is an outdated format not updated since pre millenium and does not even have ability to save with transparency effects,Rip a pdf.

 

If you open the file in illustrator and the size is correct, then the problem is in versa works settings.

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Explorer ,
May 22, 2021 May 22, 2021

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Yes, it was short in both. The dimensions were 16' long by 34" h so the error was way smaller.
I had no idea EPS was not serving me properly.  That information was worth the price of admission!
😉

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