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White appearing as black for color fills

New Here ,
Mar 02, 2020 Mar 02, 2020

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I am having an issue with Illustrator showing white as black for the color fills in my artwork. It keeps happening randomly and stopping after a while. This stopped when I changed tools.. You can see in the photo that the items are selected and in the top left corner the fill indicated as white but appearing as black.

 

Screenshot 2020-03-02 at 14.18.01-02.png

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Bug , Draw and design

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Adobe
Community Expert ,
Mar 02, 2020 Mar 02, 2020

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Can you show the Appearance panel?

Maybe there are multiple fills with another one, below the visible fill selected.

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Community Expert ,
Mar 02, 2020 Mar 02, 2020

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Hi,

Have you checked your appearances window that will show you exactly whats going on?

 

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New Here ,
Jun 29, 2020 Jun 29, 2020

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I'm experiencing the same bug. Happens every once in a while. Still no idea why it does it, or how to stop it, or why it suddenly starts working properly again. Sometimes quitting an restarting helps, sometimes not.

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Community Expert ,
Jun 30, 2020 Jun 30, 2020

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Please show  a screenshot with Appearance panel.

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New Here ,
Nov 10, 2020 Nov 10, 2020

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I am having the same issue currently, I've never had it happen before. 

 

Screen Shot 2020-11-10 at 5.43.52 PM.png

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Community Expert ,
Nov 10, 2020 Nov 10, 2020

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Phil, Andy, Taylor,

 

Mayby far too far out, but what happens if you Ctrl/Cmd+E (toggles between GPU and CPU)?

 

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Community Beginner ,
Nov 12, 2020 Nov 12, 2020

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I was having the same issue and this worked for me. Thank you!!

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Community Expert ,
Nov 12, 2020 Nov 12, 2020

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You are welcome, Ellen.

 

I believe you ought to also thank Taylor: without his bringing up this old thread from March I should never have seen it.

 

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New Here ,
Nov 19, 2020 Nov 19, 2020

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Wow. That did it. Could this be an issue with GPU support or is it supposed to do that?

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Community Expert ,
Nov 19, 2020 Nov 19, 2020

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Richard,

 

It is an issue of GPU failure.

 

GPU is faster, sometimes too fast.

 

Graphics cards are included in the system requirements:
https://helpx.adobe.com/illustrator/system-requirements.html
https://helpx.adobe.com/illustrator/system-requirements/earlier-versions.html
https://helpx.adobe.com/illustrator/system-requirements-old-versions.html


Apart from an inadequate card, the issue can be caused by lack of driver updating, lack of proper recognition of the card by the computer, and whatnot (including rifts in the space time, moon, weather, and the fact that Illy sometimes moves in mysterious ways).

 

Here are a few more pages about GPU troubleshooting:
https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html

 

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New Here ,
Dec 17, 2020 Dec 17, 2020

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This worked for me. Thank you!

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Community Expert ,
Dec 17, 2020 Dec 17, 2020

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You are welcome, Aleesa.

 

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New Here ,
Jan 30, 2021 Jan 30, 2021

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Worked for me, thank you!

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New Here ,
Jan 30, 2021 Jan 30, 2021

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My laptop is quickly becoming outdated, this is what Im running on Screen Shot 2021-01-30 at 8.29.48 PM.png

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Community Expert ,
Jan 31, 2021 Jan 31, 2021

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LATEST

Taylor,

 

Quite a few users halt the CC updating for a number of reasons, a main one being OS/hardware limits.

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