White is black for some reason!

Explorer ,
May 31, 2021 May 31, 2021

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Hi

 

Last week I did a flag banner for a client and all looked OK and fine in the illustrator file. I created outlines on the text and exported to both PDF and EPS. Uploaded them, assumming there were the same as the AI file. I also did a JPG export to show the client all was OK.

Today, the client got in touch. "What happened? The text was black!!"

See attached images...

Even though the text appears white in the artboard, the colour selector shows the colour to be black.

The JPG file was great and looked as it should.

How does this happen, and how can I prevent this in future?

Thanks in advance

Rob

practice safe design | use a concept ~ Petrula Vrontikis
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Bug, Draw and design, Import and export

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correct answers 2 Correct Answers

Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
Thank you for the file. It is indeed a mystery to me why this happens. I is easily solved by applying white when you see  the black mystery fill, but I cannot detect the reason it is there, but only visible when outlines are created.

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Adobe Community Professional , Jun 01, 2021 Jun 01, 2021
Yes, it's pretty mysterious. As well as Ton I haven't found a way to reliably reproduce it so far. My guess is that it is some kind of corruption at the object level, possibly caused by a very tricky, but unknown bug. As far as I can see, it must have something to do with the greyscale mode in the Colours palette since the wrong colour indication immediately disappears when you choose any of the other modes (CMYK, RGB, HSB). Another quite astounding thing is that you can somehow reverse th...

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Can you show the Appearance panel with the text selected?

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Explorer ,
May 31, 2021 May 31, 2021

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There you go!

Rob

practice safe design | use a concept ~ Petrula Vrontikis

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Please double-click on the "Characters" line and show the result. There may be default Black fill

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Explorer ,
May 31, 2021 May 31, 2021

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It does indicate a black fill, but the text is white on the artboard. It is white when saving and re-opening, it's white on a JPG export. Just turns black on a PDF and EPS save, when converting to outlines.

practice safe design | use a concept ~ Petrula Vrontikis

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Can you perhaps share the original Illustrator file (.ai)?

 

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Explorer ,
May 31, 2021 May 31, 2021

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I'd rather not, it's a commercial piece. IF you can give some pointers of what I am looking for?

Thanks

 

Rob

practice safe design | use a concept ~ Petrula Vrontikis

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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I agree with Kurt, if you can share just the textpart and the background.

Dropbox, CC filesharing, Google, WeTransfer...

 

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Explorer ,
May 31, 2021 May 31, 2021

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OK, here is the cut-down file to the font area and background concerned.

https://www.dropbox.com/s/36qf5hnayw57d4q/text_black.ai?dl=0

The font has been created by me, so you wont have that. If that is teh issue, let me know and I can share.

Rob

practice safe design | use a concept ~ Petrula Vrontikis

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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It is not necessarily required to share the entire file.

 

It may be sufficient to provide just a part, namely the part that contains the type object in question.

 

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Explorer ,
May 31, 2021 May 31, 2021

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This is the file broken down to the problem area.

https://www.dropbox.com/s/36qf5hnayw57d4q/text_black.ai?dl=0

The font was created by me, so you wont have that. If that is the issue, let me know and I can share.

Rob

practice safe design | use a concept ~ Petrula Vrontikis

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Thank you for the file.

It is indeed a mystery to me why this happens.

I is easily solved by applying white when you see  the black mystery fill, but I cannot detect the reason it is there, but only visible when outlines are created.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Yes, it's pretty mysterious. As well as Ton I haven't found a way to reliably reproduce it so far.

 

My guess is that it is some kind of corruption at the object level, possibly caused by a very tricky, but unknown bug.

 

As far as I can see, it must have something to do with the greyscale mode in the Colours palette since the wrong colour indication immediately disappears when you choose any of the other modes (CMYK, RGB, HSB).

 

Another quite astounding thing is that you can somehow reverse the situation by:

 

- selecting one of the white type objects.

 

- choosing black percentages from 99,5 % up to 100 % in the Colours palette (in greyscale mode)

 

In this case the type object appears to be black, but the colour indicator says it is white.

 

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