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Why is Illustrator not Exporting Artboard Size???

Participant ,
Jul 13, 2017

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My artboard is set to 8.5 inches x 14 inches (legal).

I then select "Export" and select "Use Artboards".

When I open the file in Photoshop it is: 3957px x 2280px and it should be 4200px x 2550px which is 8.5 x 14 inches. I have no crop marks or anything only artboard size at: 8.5 x 14 inches.

Q. Why is Illustrator not exporting the Artboard at 8.5 x 14 inches (4200px x 2550px) ???

Correct answer by geotrick | Community Beginner

Thank you. I checked the bleed and there was an object that I moved out of the way.

I deleted it and now back to correct page size.

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Why is Illustrator not Exporting Artboard Size???

Participant ,
Jul 13, 2017

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My artboard is set to 8.5 inches x 14 inches (legal).

I then select "Export" and select "Use Artboards".

When I open the file in Photoshop it is: 3957px x 2280px and it should be 4200px x 2550px which is 8.5 x 14 inches. I have no crop marks or anything only artboard size at: 8.5 x 14 inches.

Q. Why is Illustrator not exporting the Artboard at 8.5 x 14 inches (4200px x 2550px) ???

Correct answer by geotrick | Community Beginner

Thank you. I checked the bleed and there was an object that I moved out of the way.

I deleted it and now back to correct page size.

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Adobe Community Professional ,
Jul 13, 2017

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Are you turning on Align to pixel Grid?

for Print output, use inches as a measurement system, and use Pixels unit for Digital or screens output.

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Participant ,
Jul 13, 2017

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Are you turning on Align to pixel Grid? No. Using Pixels for export


You might want to tell us which file format you're exporting? .png

And why you open that file in Photoshop? I created objects in Illustrator and export from Illustrator to Photoshop.

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Adobe Community Professional ,
Jul 13, 2017

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OK. When you want to keep pixel dimensions on export, you will need to export at 72 ppi.

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Adobe Community Professional ,
Jul 13, 2017

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You might want to tell us which file format you're exporting.

And why you open that file in Photoshop?

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New Here ,
May 25, 2018

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I too find the exported dimensions of JPEG and TIFF differ from the artboard size. I'm working at 300 DPI with an artboard size of 12 inches by 36 inches.

The suggestion to output at 72 DPI is not going to work for me. I'm having a high quality print made. At 72 DPI the quality of the print is lousy.

The dimensions of the print are critical. It MUST be exactly 12 inches by 35 inches.

How do I get the JPEG or TIFF file to be the same dimensions as the artboard?

Gary

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Adobe Community Professional ,
May 25, 2018

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In which way does the exported file differ?

And how do you check that it differs?

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New Here ,
May 25, 2018

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The exported file is 3625 pixels by 10352 pixels. The correct size should be 3600 by 10800.

The pixel information was provided by the Preview app on my Mac. The printer tells me that the image must be cropped to fit on the 12 by 36 inch paper I've requested.

Gary

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Adobe Community Professional ,
May 25, 2018

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Bleurose  schrieb

The exported file is 3625 pixels by 10352 pixels. The correct size should be 3600 by 10800.

The pixel information was provided by the Preview app on my Mac. The printer tells me that the image must be cropped to fit on the 12 by 36 inch paper I've requested.

Gary

I have just tried to do this and my exported image has exactly the desired pixel dimensions. So you must be doing something wrong. Is the option "Use artboards" checked when you export?

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New Here ,
May 25, 2018

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>Is the option "Use artboards" checked when you export?

No it wasn't. When I checked the box, the dimensions are perfect. Thank you.

Gary

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New Here ,
Jun 13, 2018

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Chiming in to say that I encountered the same issue. Exporting the artboard in any file format and at any resolution resulted in an image that was slightly beyond the bounds of my artboard. It turns out that my Illustrator document was set up with bleeds, so every artboard included those bleeds when exported. Removing the bleeds corrected the issue. To check your bleeds, go to File // Document Set-up // (set bleeds to 0).

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Community Beginner ,
Oct 21, 2018

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Thank you. I checked the bleed and there was an object that I moved out of the way.

I deleted it and now back to correct page size.

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Advocate ,
Feb 04, 2020

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When exporting, is "use artboards" checkmarked?

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New Here ,
Jul 31, 2019

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Hi, i have a similar issue.

I have a standard artwork at 770px by 858px however when the file is exported it will only export 770px by 828px at both png and jpg.

There are no bleed and nothing in the outside area. I have checked the settings and there is nothing out of the ordinary. The way the file is export is file>export>export for web. I have opened the file on a different mac and the file is exporting as normal.

I also exported via export for screens and this exports as normal.

I have used this file many times before and this is the first time i have encounted the issue.

Is there something i am doing wrong or an obvious reason why?

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