Workspace display problem

New Here ,
Nov 17, 2020 Nov 17, 2020

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Hi!
I'm new here, so please give instructions if I don't write something. I recently bought a new computer and I have a problem with Adobe programs from the beginning. I mainly use Photoshop and Illustrator and there are display errors in both programs - "pixels" appear at different points in my work. The problem only affects Adobe applications.

 

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I've already tried uninstalling, installing older versions. The latest versions of both applications are currently installed. I also wrote on Adobe chat, but to no avail because my problem occurs irregularly and there is no message from the program ...

The equipment is new (dell 7550), win 10, ram 64GB, Nvidia RTX 4000, screen 4k 15 "1920x1080px, I don't know what else may be important.

Please help, because you can't work like that!

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Adobe Community Professional ,
Nov 22, 2020 Nov 22, 2020

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Your video card is supported based on the Illustrator system requirements, but it's possible that your new computer might not have the most recent driver. I'd check to see if there's a newer driver that you can download.

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Adobe Employee ,
Nov 27, 2020 Nov 27, 2020

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Hi there,

 

Sorry to hear about this. I agree with Myra. In addition to updating the Windows 10 & GPU, you may try toggling the GPU Performance under Preferences > Performance & see if it helps. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Nov 27, 2020 Nov 27, 2020

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Thank you for your suggestions. Unfortunately, I have already done a cpu, graphics card and bios update. It didn't change anything.

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