Workspace is gone everytime I open Illustrator

New Here ,
May 08, 2021 May 08, 2021

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Hi 

Just recently every time time I open illustrator my tabs are gone.  I then go to my workspace and click on my name and nothing happens.  Any ideas? im using Ai 2021

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New Here ,
May 08, 2021 May 08, 2021

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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What happens when you press the Tab key? Or click on one of the preset workspaces?

 

Peter

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New Here ,
May 10, 2021 May 10, 2021

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Nothing happens when pressing the Tab key and same when clicking one of the workspace preset

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Adobe Employee ,
May 17, 2021 May 17, 2021

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Hi there,

 

Sorry to hear about your experience. I'd recommend resetting preferences of the app manually once. Please follow the instructions below to do that:

For MAC 

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to   Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

  

For Windows 

  • Close all Adobe applications. 
  • Go to Location C:\Users\user\AppData\Roaming\Adobe 
  • Rename  Adobe Illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old and Adobe Illustrator 25 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

 

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