Workspace Missing/Empty, Tools Missing On Start Up

New Here ,
Dec 12, 2018

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After a recent update, Illustrator is missing all tools/toolbars/panels except the main menu toolbar (file, edit, etc.), doesn't save my workspaces (it sees that I have saved past ones), lost my previous workspaces and won't activate any of the built in workspaces. Since this update, I have had to manually turn on the toolbars, windows and tools I want to access every time I open Illustrator.

This is super frustrating and a gigantic waste of my time. I haven't been able to find any exact questions that have the same issue as me but I have seen other issues with workspaces.

I am using Illustrator CC, version 23.01 on Windows 10. I believe that this started after the v23 update.

So far I've uninstalled and reinstalled with no help. Anyone else with this issue able to resolve it?

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Workspace Missing/Empty, Tools Missing On Start Up

New Here ,
Dec 12, 2018

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After a recent update, Illustrator is missing all tools/toolbars/panels except the main menu toolbar (file, edit, etc.), doesn't save my workspaces (it sees that I have saved past ones), lost my previous workspaces and won't activate any of the built in workspaces. Since this update, I have had to manually turn on the toolbars, windows and tools I want to access every time I open Illustrator.

This is super frustrating and a gigantic waste of my time. I haven't been able to find any exact questions that have the same issue as me but I have seen other issues with workspaces.

I am using Illustrator CC, version 23.01 on Windows 10. I believe that this started after the v23 update.

So far I've uninstalled and reinstalled with no help. Anyone else with this issue able to resolve it?

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Dec 12, 2018 3
Adobe Employee ,
Dec 24, 2018

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Hi there,

Sorry about the delay. I am hopeful that the issue was fixed. If not, please try resetting preferences for Illustrator https://helpx.adobe.com/in/illustrator/using/setting-preferences.html and let us know if this helps or if you need any further assistance.

Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

Thanks,

Shefali

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Dec 24, 2018 1
New Here ,
Oct 01, 2020

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Hello Shefali

2 years later - this problem still occures.
Are there any focus on solving this problem or do we just have to live with the frustration, this problem gives us?

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Oct 01, 2020 2
Community Beginner ,
Oct 01, 2020

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I have the same problem!!

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Oct 01, 2020 1
Adobe Community Professional ,
Oct 01, 2020

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Please contact Customer Care:

https://helpx.adobe.com/contact.html

You need to be logged in and at the bottom right there is the chat. They can login to your system.

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Oct 01, 2020 1
New Here ,
Apr 29, 2019

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Were there any fixes to this? I am just going through this issue today.

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Apr 29, 2019 0
New Here ,
Dec 02, 2019

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I feel like this is a common issue. I just updated to AI 24.0 (11/2019). It seems every time there is a major update I lose my Workspace. Even when I tell it to save all preferences when installing (updater specifically asks if you would like to save your interface settings). Very frustrating. Why ask to save your personal workspace when it gets deleted?

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Dec 02, 2019 1
New Here ,
May 01, 2020

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The fix was to reset preferences, per Shefali. This fixes nothing, as your saved Workspace is still removed on app update. I posted on this thread 1.5 years ago and this issue still persists. Multiple times.

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May 01, 2020 0
New Here ,
Oct 05, 2020

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I am also currently experiencing this issue.

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Oct 05, 2020 2
New Here ,
Oct 15, 2020

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I have the same problem.

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Oct 15, 2020 2
Community Beginner ,
Oct 16, 2020

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Same here, again workspaces are all gone, can't select any of the the regular or saved workspaces or get them on screen...also toolbars and advanced setting have been reset again. 

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Oct 16, 2020 1
New Here ,
Oct 17, 2020

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Hello guys, I have been experiencing the same problem.

 

Dear Adobe, please help us here - your suggestions are not solving the issue.

 

Any chance you can tell our bosses that the main tool we use for design is failing; therefore, it is possible that what used to take us 6 hours to do now might take 7? Of course not a real request; I am just being frustrated online -_-

 

Please come back to me with an update on this issue. 

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Oct 17, 2020 3
Adobe Community Professional ,
Oct 17, 2020

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If workspaces don't get saved, then it's a sign for preference corruption.

Exactly what did you already try?

Did you already try and create a new user on the computer (Admin privileges) and launch into that, then start Illustrator?

If that works, then it points to preferences corruption or even corruption of your user account.

You can contact Customer Care and have them log into the system.

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Oct 17, 2020 0
New Here ,
Oct 17, 2020

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I have tried all of the suggestions listed above, and no workspace comes up.

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Oct 17, 2020 0
Adobe Community Professional ,
Oct 17, 2020

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So you reset your preferences and that's it?

Please try and create a new user on the computer.

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Oct 17, 2020 0
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