Workspace not showing tools and stuck on 'Essencials Classic'

[claraa21341977]

Hello!

My Illustrator workspace suddently stopped showing all the toolbars, and is stuck on the 'Essencial Classics' mode, even if i select another one. I've tried pressing TAB, downloading illustrator again but nothing happens. I can manually add the toolbars by selecting them in the Window menu, but I have to do it every time I open illustrator. How can I fix this?

thank you!

[Ashutosh_Mishra]

Hi Clara,

Sorry to hear about your experience. Would you mind sharing the version of the OS & Illustrator?

I'd request resetting the Adobe Illustrator preferences once and see if it helps you out. Please follow instructions given on this help article and see if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes.

Regards,

Ashutosh