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Workspace Options Greyed Out

New Here ,
Jun 17, 2019

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Illustrator CC 23.0.3, Windows 7 Enterprise, 64 bit

When I open Illustrator no tools are present. I can get the toolbar to show, Window, Toolbars.

I can navigate Window>Workspace> and choose the workspace, but the tool windows do not appear. The Reset, New Workspace, and Manage Workspace are greyed out. I have to add each tool window manually, even though I have chosen a workspace with multiple tools.

When I open Illustrator anew, the toolbars are all gone, including the main one that appears on the left.

I don't understand what is happening. Anyone? Thanks.

Tara

Adobe Community Professional
Correct answer by MikeGondek | Adobe Community Professional

Hi Tara,

Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.

Screen Shot 2019-06-17 at 1.47.54 PM.png

Reset your prefs

How to set preferences in Illustrator

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Workspace Options Greyed Out

New Here ,
Jun 17, 2019

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Illustrator CC 23.0.3, Windows 7 Enterprise, 64 bit

When I open Illustrator no tools are present. I can get the toolbar to show, Window, Toolbars.

I can navigate Window>Workspace> and choose the workspace, but the tool windows do not appear. The Reset, New Workspace, and Manage Workspace are greyed out. I have to add each tool window manually, even though I have chosen a workspace with multiple tools.

When I open Illustrator anew, the toolbars are all gone, including the main one that appears on the left.

I don't understand what is happening. Anyone? Thanks.

Tara

Adobe Community Professional
Correct answer by MikeGondek | Adobe Community Professional

Hi Tara,

Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.

Screen Shot 2019-06-17 at 1.47.54 PM.png

Reset your prefs

How to set preferences in Illustrator

Views

1.9K

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 17, 2019 1
Adobe Community Professional ,
Jun 17, 2019

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Hi Tara,

Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.

Screen Shot 2019-06-17 at 1.47.54 PM.png

Reset your prefs

How to set preferences in Illustrator

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Jun 17, 2019 2
New Here ,
Jun 17, 2019

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Resetting the preferences worked. Thank you.

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Jun 17, 2019 3
Community Beginner ,
Oct 21, 2020

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I also had this problem with the new update to Illustrator 25 and resetting preferences *mostly* corrected the issue. My custom workspaces would not load directly. However, by choosing the custom workspace and then choosing the option to "reset essentials" loaded my workspace correctly.

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Oct 21, 2020 0
New Here ,
May 11, 2020

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Hi,

 

It does not allow me to reset preferences, everything is greyed out

 

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May 11, 2020 0