Workspace Options Greyed Out

New Here ,
Jun 17, 2019 Jun 17, 2019

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Illustrator CC 23.0.3, Windows 7 Enterprise, 64 bit

When I open Illustrator no tools are present. I can get the toolbar to show, Window, Toolbars.

I can navigate Window>Workspace> and choose the workspace, but the tool windows do not appear. The Reset, New Workspace, and Manage Workspace are greyed out. I have to add each tool window manually, even though I have chosen a workspace with multiple tools.

When I open Illustrator anew, the toolbars are all gone, including the main one that appears on the left.

I don't understand what is happening. Anyone? Thanks.

Tara

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 17, 2019 Jun 17, 2019
Hi Tara,Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.Reset your prefsHow to set preferences in Illustrator

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Adobe Community Professional ,
Jun 17, 2019 Jun 17, 2019

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Hi Tara,

Check that Adobe Cloud is up and running without any error message. Look for cloud icon in your top right icons.

Screen Shot 2019-06-17 at 1.47.54 PM.png

Reset your prefs

How to set preferences in Illustrator

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New Here ,
Jun 17, 2019 Jun 17, 2019

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Resetting the preferences worked. Thank you.

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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I also had this problem with the new update to Illustrator 25 and resetting preferences *mostly* corrected the issue. My custom workspaces would not load directly. However, by choosing the custom workspace and then choosing the option to "reset essentials" loaded my workspace correctly.

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New Here ,
May 11, 2020 May 11, 2020

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Hi,

 

It does not allow me to reset preferences, everything is greyed out

 

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Same issue, grayed out options and no toolbars/palettes unless manually opened in Window menu. Unable to save a workspace. Tab does not help, resetting prefs does not help.

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Community Beginner ,
Dec 08, 2020 Dec 08, 2020

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Updating to AI 2021 solved it.

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