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Xerox printing issues

New Here ,
Mar 09, 2021 Mar 09, 2021

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AF13F109-EEF1-4640-B5C0-64AAF1043960.jpeg

I am having issues printing to a brand new xerox C7000 laser printer.

 

When printing text or graphics they have diagonal lines running through. 

I have solved the issue for black and coloured text by making sure I'm working in RGB but greys still have diagonal lines and most of my graphics.

 

Is there a specific art board a setup should be for a laser printer and what settings do I need to save it for as a PDF.

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Adobe
Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Does it look better when you print a PDF from Acrobat?

 

Also I think there has been a similar issue a couple of days ago. Maybe you can search on the forums?

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Hi, the issue was me a few days ago but still unable to solve the problem so posting again to see if I can get more help. 

This is from printing from a PDF but there is no difference if from illustrator or PDF. 

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Ah, OK 🙂

 

You have to expect some kind of rasterization because of halftone screening. But these lines are really weird. Does it look differently with other colors? Maybe it's just a certain color choice which makes it so bad.

 

Did you already contact Xerox? I'm sorry, I didn't follow the other thread. Can you please link it here?

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New Here ,
Mar 09, 2021 Mar 09, 2021

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Tried it with lots of different colours and images and it happens with them all. 

I did contact xerox and been waiting for them to come back to me. I have seen a couple of posts from others online with the same issue but there never seems to be a resolution posted. 

I am new to illustrator so unsure if it's me setting something up wrong. 

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Community Expert ,
Mar 09, 2021 Mar 09, 2021

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Do you get better results when printing pixel artwork e.g. from Photoshop?

 

There's not a lot you can do in Illustrator. You have to wait for Xerox to respond - new driver is not available?

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