Zoom tool problem

New Here ,
Apr 13, 2021 Apr 13, 2021

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Hello,

Lately I've been having a problem with the zoom tool. Sometimes illustrator decides I can no longer zoom in and out by holding the zoom zool and dragging left and right, I can only zoom in to a selection box.

This is becoming very annoying, is there anyone who can help me? Usually happens after I place a photo on my artboard.

 

Thanks!

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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It usually happens when you are using the CPU preview (instead of GPU) which disables the animated zoom.

 

It may also happen when you are using the Overprint preview or the Pixel preview which both temporarily disable the GPU preview.

 

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Thanks for helping me, the problem is that my GPU is greyed out so I'm unable to turn it on.
Everything is fine under preferences and this wasn't a problem in the past.

 

I've restarted my macbook and re-installed illustrator but it stays grey. Any idea on how I can fgix this?

Thanks again for your help!

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Hi. Please check if the GPU meets the minimum requirements: https://helpx.adobe.com/no/illustrator/user-guide.html/no/illustrator/system-requirements.ug.html

 

Marlon Ceballos.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Yes, I have a 2018 macbook pro.

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