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In Incopy when viewing the document, if a duplicate headshot is being used next to a class description, the headshot is showing as a box that is grayed out and when printing inhouse on printer, the gray box prints versus actual photo - any suggestions?
We have checked our viewer display performance settings and on typical or high quality display still grayed out.
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Check the "Links" panel and make sure everything looks correct. Also make sure that it isn't related to access to an image server.