Does not install....

[KShinabery212]

I have tried several times and no luck.... it simply will not install.

I am running a Cintiq Companion 2 with Windows 10.

When I click on more info.... this is the error message I get.

Exit Code: 184

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobeInCopy12IconHandler64-mul', version:12.0.0.081

FATAL: Error occurred in install of package (Name: AdobeInCopy12IconHandler64-mul Version: 12.0.0.081). Error code: '184'

WARN: Unable to move file at "C:\adobeTemp\ETR635F.tmp\3\AdobeInDesign12IconHandler64-mul\AdobeCommon\Shell\CC.2017\idicon.dll" to "C:\Program Files\Common Files\Adobe\Shell\CC.2017\idicon.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

-------------------------------------------------------------------------------------

[amaarora]

Hi Kenneth,

I request you to try renaming the idicon.dll file present at "C:\Program Files\Common Files\Adobe\Shell\CC.2017\idicon.dll" to id_icon.dll and then restart your machine. Installing InDesign after the above process should proceed successfully. Also, do make sure no other Adobe application is opened while you install this time!

Do let us know if it does not.

-Aman

amaarora@adobe.com

[wrensauer]

Hi Kenneth,

Were you able to get InCopy running with Aman's suggestion? Let us know if you need further assistance.

Best,

Wren

[charleneb3 · Accepted solution]

Hi Aman and Wren,

I was having the same problem installing InCopy and tried Aman's suggestion. I was impatient and didn't restart my computer after changing the file name, but it worked great. InCopy installed. 

Regards,

Charlene

[amaarora]

Great Charlene!

I hope OP was also able to get his InCopy/InDesign running

-Aman

[KShinabery212]

It seems to have worked.

[amaarora]

Great to know that Kenneth.

-Aman