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Incopy CC crashes when exporting pdf (Windows)

Guest
Jan 31, 2017 Jan 31, 2017

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I'd like to share my solution for this as it was driving me insane for the period I could not resolve this for a user.

Symptoms

  • On opening any Incopy file in CC, exporting the file to PDF would cause a software crash
  • The PDF itself would still be exported despite Incopy crashing
  • Event viewer did not show anything outstanding as the main culprit for the crashes
  • Exporting to PDF in CS6 was fine, while exporting in CS7 was also fine.

Solution

  • Close any instances of InCopy you have running
  • Head to the AppData folder for Incopy in the directory<username>\AppData\local\adobe\InCopy and rename 'InCopy' to InCopy.old
  • Head to the AppData folder for Incopy in the directory<username>\AppData\roaming\adobe\InCopy and rename 'InCopy' to InCopy.old
  • Restart the machine and attempt to export to PDF once more.

Again this is what worked for me and it may not work for anyone. But I thought to make some documentation as I could not find this anywhere on the web when doing my investigation. Hopefully people in future will find this on Googleling.

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Adobe Employee ,
Feb 03, 2017 Feb 03, 2017

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Hi,

Is the crash happening always or with few documents. Can you please share some documents for investigation at santalwa@adobe.com

Regards

Sanyam Talwar

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