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InCopy CC17 issues

New Here ,
Dec 07, 2016 Dec 07, 2016

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We're having issues with InCopy CC17 crashing while the app is closing.  It's happening on multiple machines, so it's probably not a hardware issue.

I should note, that we just upgraded to CC17 from CS6 and I'm still using my InDesign template and .icml links originally created in CS6, so this could be the issue...

Anyone having similar issues? Is there a fix? Thanks in advance for any help!

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correct answers 1 Correct answer

Adobe Employee , Jan 03, 2017 Jan 03, 2017

Hi,

Are you still facing the issue?

Try following troubleshooting steps

Please follow the step to clear preference and cache

• InCopy Preference:

Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InCopy\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InCopy\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USE

...

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Community Expert ,
Dec 07, 2016 Dec 07, 2016

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What operating system? Post a crash report to pastepin.com and provide us a link.

DO NOT POST THE CRASH REPORT HERE!

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New Here ,
Dec 08, 2016 Dec 08, 2016

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MacOS Sierra Version 10.12.1

Not sure how to pull the crash report, but I'll look into it.

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Adobe Employee ,
Jan 03, 2017 Jan 03, 2017

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Hi,

Are you still facing the issue?

Try following troubleshooting steps

Please follow the step to clear preference and cache

• InCopy Preference:

Windows XP: C:\Documents and Settings\<USER>\Application Data\Adobe\InCopy\<Version #>\<language>\  (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Roaming\Adobe\InCopy\<Version #>\<Language>\ (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Preferences/Adobe InCopy/<Version #>/<Language>

• InCopy Cache:

Windows XP: C:\Documents and Settings\<USER>\Local Settings\Application Data\Adobe\InCopy\<Version #>\<Language>\Caches\ (Note: Prior to version 6 [CS4] the language folder is not used).

Windows Vista or Windows 7: C:\Users\<USER>\AppData\Local\Adobe\InCopy\<Version #>\<Language>\Caches\  (Note: Prior to version 6 [CS4] the language folder is not used).

Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InCopy/<Version #>/<Language>/ (Note: Prior to version 6 [CS4] the language folder is not used).

Regards,

Sanyam Talwar

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