InCopy crashes randomly when writing notes

Report · Apr 30, 2021

I have to edit a document that is housed on a company server. Multiple times this week, InCopy has crashed randomly while I'm in the middle of writing a note. If I open the same document from within InDesign, it shows that my InCopy persona still has the assignment checked out (the one I was working on at the time of the crash), so it can't be worked on within InDesign. But when I open the file in InCopy again (which takes ages), my work isn't always saved. It's hellish spending lots of time writing complicated explanations of grammatical changes, only to have them suddenly wiped out during an arbitrary crash. I'm using the latest version of InCopy (16.1). Does anyone know what is going on?

Report · Apr 30, 2021

Are you opening an assignment or an INDD file? What operating system are you on and how much RAM does your computer have?

Report · Apr 30, 2021

Hi--sorry for the delay; I didn't get this message for a while. I'm working on an assignment I checked out that's in an InDesign file opened within InCopy. My operating system is Apple 10.15.7 (Catalina). I have 16GB of RAM and 621GB of empty space on the hard disk.

Report · May 04, 2021

We are having the same problem. Ours crashes when we are editing an InCopy file in InCopy itself. Hopefully, someone knows why this is happening and what to do to correct it.